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& BUSINESS S, » Just

GERRY Graca is out of gas, Sut he’s not out of business.

The former proprictor of Delbrook Esso has moved to 975 Marine Drive in North Vancouver and set up Gerry's Auto Repair.

Delbrook Esso closed at the end of June after nearly 40 years — the last 17 with Graca at the helm. The 35-vear vet- cran certified mechanic had mixed emotions about the clo- sure. He’s looking forward to serving customers, old and new, at his new garage.

“It was very emotional for me when they were putting the fence up and knocking down the pumps,” Graca said. “There must’ve been 30 to 40 people there, cach one of them had a job to do. Within six hours the station was closed.

“Pve served that communi- ty really well, and I’m proud of it. Ihave no problems with Esso shutting me down either. It was time for me.”

Graca’s shop is open Monday to Friday from 8 a.m. to § p.m. and Saturdays from 8 a.m. fo noon.

Delbrook Esso was one of several stations in the Lower Mainland targeted by Esso par- ent Imperial Oil for closure or renovations this year.

Calgary-based spokesman Hart Searle said the company

fer

reat Nap cated NEWS photo Terry Paters

GERRY Graca is having a gas without gas. The for- mer Delbrook Esso proprietor has. new digs on

Marine Drive.

is re-evaluating many of its locations here because of tough economic conditions. Deibrook Esso and six others were shut down in the first half of 1999.

The Esso at 1801 Capilano Road will be no more after August. The 2747 Mountain Highway station is slated for renovations: the repair bays will be replaced by a convenience store. A closure date hasn’t

been announced. Mechanics at the latter location have, ironi-

cally, moved to the Certigard . a

repair facility at the Capilano.-

Road and Marine Drive Petro- ‘ :

Canada. _ Searle said self-service gas

stations with long operating ~.

hours and convenience stores: produce more revenue. than’ those locations with repair facil- :-

itics. —~ Bob Mackin :

Your inaecial 2 adviser

should

DO your financial advis-

ers understand you as

well as your money? Summertime is an ideal

time to review financial rela- tionships, away from RRSP,

_ stressed the importance of the -

tax and year-end deadlines.

And this summer two advisers -

tackled the subject of success- ful adviser-client relationships. “I don’t manage money, I

manage people,” U.S. author * .

and investment adviser Nick Murray told the Canadian Association of Financial ,’. Planners’ annual conference in Vancouver.

He said planners must understand the behavioural

cts of financial planning,

and deal with “that morass of contradictions called human nature.” ‘

Alvin Toil, 1 Winnipeg fee- for-service adviser, took the client’s point of view as he also

human over the financial rela-- tionship.

Whiting in the Canadian MoneySaver magazine, he said:

“The adviser’s goal should ~

be to fully understand the ¢ client’s financial dilemmas, needs and point of view. The

leaning | roward you

ing off into the distance?- “Things like eye contact can measure active listening by

. your adviser.”

Bi Your adviser should be ‘abl

@ Does your adviser tune in:

_ to your comfort level? A good «

listener will pause periodically : to reficct on what has

said, ask if you understand the :

information and ensue ye feel comfortable with’ th

financial planning/

process. 02 “There arc. no ‘dumb?

client has very individual needs, and should not end up with a cookie-cutter-raouid plan produced by the comput- er.”

ened RY + All-position, all-season ¢ Al-terrain, aggressive tread design exceltent for allweather traction on or roa

questions,” Toll said. “Your adviser should respect any:an all queries.” ... : Murray urged advisers a the CAFP conference to’fire their biggest “pain in tthe ass” accounts the following *-”. ° Monday morning. You should ; be just as prepared to fire your “non-listening” adviser(s).: Mike Grenby i: is a columnist: - and independent personal; financial adviser. He'll answer questions in this column as... space allows but cannot reply personally, Contact lim at P. Box 50029, South Slope R.P.O. Burnaty, BC. VS] 5G3; e-: mail < mike@grenty.c £3

Jamebrand all ) all-season for highway driving * Good highway traction and handling for a smooth ride ¢ Hardworking long, even-wear tread «2-ply radial Ppolvester with 2 sturdy steel b

Sp Rasial Tires . Parceare tread design for all-seasons °"S” speed rated up to 180 lon/h * Avallabie in 60, 65 or 70 series {depending on size).

. Fxenclied 2 Passenger all- -Seascn . | steel-belted radial tires “1 Whitewall sidewall styling + Available in 75 and 80 series ‘(depending on size). greats from

"Toll provided several ips to help you figure out - whether your adviser is inter- ested in you or just your money.

1 The adviser must snake it See Automctive Department for more sizes and prices. de i. thoes jour ving the agen ° ¢ Installation * Rotation every 10,000 km rupt, judge or argue with you?

New tire vaive * Nationwide warrant PURCHASED : These are all warning signs S e Flat repair * Available in stores with you are not being listened to,

AT WAL-MART INCLUDES: « Road hazar? warranty Automotive Centres tive Centres only, ~~ and your needs are not the

_ BETTER EVERYDAY Low PRICES advser’s primary agenda.”

@ Is your adviser looking at oe cee ee cee eee you while you are talking —

Zee

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Starting from

—— TIRE