Communication is key to service

EVEN THOUGH today’s vehi- cles are high-tech marvels, when it comes to automotive maintenance and repairs, some things stay the same.

Whatever type of repair facility you patronize — dealership, ser- vice station, independent garage, or national franchise ~— old- fashioned communication between customer and shop is vital.

Do your homework

Get involved and take an active role. Read the owner’s manual, familiarize yourself with the basic components, follow the service schedules listed in the manual, and keep a log of all repairs and service. Get in the habit of keeping complete records.

Use all of your senses to inspect your vehicle frequently. Check Or:

@® unusual sounds, odors, drips, warning lights, smoke, etc;

@ changes in acceleration, engine performance, gas mileage, fluid levels;

® worn tires, belts, hoses;

@ problems in handling, braking, vibrations or steering.

Note when the problem occurs. fs it constant or periodic? When the vehicle is cold or after the engine has warmed? At all speeds? When did the problem first begin? Describe, do not diagnose .

Once you go to the repair facil- ty, be prepared to describe the symptoms. Many shops are very busy, 50 try to be concise, but avoid establishments where you feel rushed, intimidated, or that your comments are not welcome.

Carry a written list to give to the technician or service manager. This is especially important in farger shops, where the work order may be passed from service writer to technician.

Resist the temptation to suggest a specific course of repair or to demand an on-the-spot diagnosis. Just as you would with your physician, tell where it hurts and how long it’s been that way, but let the technician diagnose the problem and recommend a remedy.

Ask questions

Ask as many questions as you need. Do not be embarrassed to request everyday definitions and non-technical terminology.

Request that the repairs be per- formed by a technician certified in the appropriate area, such as brakes or engine performance.

In addition to technician creden- tials, look for other signs of pro- fessionalism such as overall neat- ness, customer service awards, membership in the Better Business Bureau, up-to-date equipment, and a positive, professional at- titude from the shop personnel.

Before you leave, make certain you understand all shop policies, including guarantees, labor rates and diagnostic fees.

Ask to be called and apprised of the problem, course of action, and costs before work be

MARTIN FORD of TLC Auto Centre lays on a coat of wax to this 1979 GMC Suburban. Shining up vehicles now will make them look good and protect them from the elements.

COMPLETE TUNE-UP*

includes new ee WINTER \27| “omeote sours PACKAGE IN vehicle seen EFFECT TILL slightly extra, Reg. $89.95 NOV. 15 ONLY | "| COMPLETE COOLANT

BOOK EARIY! | =| Frucey § 5 39 Including 4 litres af Anti- : ‘ Freeze, pressure test cooling

system & inspect hoses etc., Reg. $63.95

COMPLETE LUBRICATION, OIL CHANGE & FILTER

Including checks of ail fluid tevels, battery condition, hoses, inspection of cooling system, lubrication of hinges,

locks, etc., reg. $45.95

INCLUDED IN: THis SEAVICE:IS'A’ 1 REPORT: TO ENSURE-YOU! sary aN PEACE: OF:

including pars and labour w.,

*Thie is approximately a three hour service and includes consultation time with the shop manager, If requastsd, all for only $129.95 parts and labour included.

SERVICE 980-8501 PARTS 980-2055 BODY SHOP 980-5423