It is not a sneze, or a new mode! car, as: much as it is a way of doing business. “Kaizen” is a Japanese word which transjates to mean “constant gnd continuing improvemeni?”. Many busi- -ness experts have adopted it as one of the trendy “buzz. words” of the 90’s. The cwn-

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At

regency’s Kaizen

ers and management of the Regency Auto Group embrace it as a simple philos- ophy of “keeping up with the customer”. Regency employs over 375 people to look after an active customer base that is rapidly approaching 45,000. These employces recognize the

importance of changing Regency’s products and ser- vices to suit the needs of their clients. The process starts with surveying as many cus- tomers as possible every day, to determine their level of satisfaction with services performed or products pur- chased. Suggestions and

comments are reviewed and become the bases for busi- ness pianning for the imme- diate future. Each stage of Regency’s growth has been carefully planned to consoli- date their resources in order to be able to maintain the highest level of quality, while passing exceptional

savings along to the con- sumer.

People that purchase from, or service with, Regency can rest assured that they are in good hands, especially when you consider the lengths Regency personnel are pre- pared to go look after a customer.

AT ANY OF OUR FULLY EQUIPPED,

879-8411

291-8122

TOYOTA BURNABY 4806 E. HASTINGS ST.

HONDA 455 KINGSWAY 873-3676

NISSAN 985-9311

700 BLOCK MARINE

MAZDA 350 KINGSWAY at 12th 879-6301

PROFESSIONALLY STAFFED SERVICE DEPARTMENTS

TOYOTA / LEXUS 401 KINGSWAY at 12th

CHRYSLER / JEEP | 1177 MARINE DRIVE 980-8501

PONTIAC, BUICK, CADILLAC, GMC

1160 MARINE DRIVE

985-0063

FOR ANY MODEL OF THE TWELVE BRANDS SOLD BY THE REGENCY AUTO GROUP:

For all services with this coupon. Offer good only until October 31, 1994. . Not valid with any other offers.

WITH THIS COUPON .

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The he Regen Special T U N Fi: “= U/ P

NOTE: SOME MODELS EXCLUDED...

WITH THIS | COUPON

INCLUDES:

EXPIRES: OCT. 31/94 I

¢ MINOR ENGINE TUNE-UP ¢ SAFETY INSPECTION

° LUBE, OIL & FILTER

¢ BRAKE INSPECTION

SIX & EIGHT CYLINDERS EXTRA. CALL FOR DETAILS.

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