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no

rth shore

news

& BUSINESS
S, » Just

GERRY Graca is out of
gas, Sut he’s not out of
business.

The former proprictor of
Delbrook Esso has moved to
975 Marine Drive in North
Vancouver and set up Gerry's
Auto Repair.

Delbrook Esso closed at the
end of June after nearly 40
years — the last 17 with Graca
at the helm. The 35-vear vet-
cran certified mechanic had
mixed emotions about the clo-
sure. He’s looking forward to
serving customers, old and
new, at his new garage.

“It was very emotional for
me when they were putting the
fence up and knocking down
the pumps,” Graca said.
“There must’ve been 30 to 40
people there, cach one of them
had a job to do. Within six
hours the station was closed.

“Pve served that communi-
ty really well, and I’m proud of
it. Ihave no problems with
Esso shutting me down either.
It was time for me.”

Graca’s shop is open
Monday to Friday from 8 a.m.
to § p.m. and Saturdays from 8
a.m. fo noon.

Delbrook Esso was one of
several stations in the Lower
Mainland targeted by Esso par-
ent Imperial Oil for closure or
renovations this year.

Calgary-based spokesman
Hart Searle said the company

fer

reat Nap cated
NEWS photo Terry Paters

GERRY Graca is having a gas without gas. The for-
mer Delbrook Esso proprietor has. new digs on

Marine Drive.

is re-evaluating many of its
locations here because of
tough economic conditions.
Deibrook Esso and six others
were shut down in the first
half of 1999.

The Esso at 1801 Capilano
Road will be no more after
August. The 2747 Mountain
Highway station is slated for
renovations: the repair bays will
be replaced by a convenience
store. A closure date hasn’t

been announced. Mechanics at
the latter location have, ironi-

cally, moved to the Certigard . a

repair facility at the Capilano.-

Road and Marine Drive Petro- ‘ :

Canada. _
Searle said self-service gas

stations with long operating ~.

hours and convenience stores:
produce more revenue. than’
those locations with repair facil- :-

itics.
—~ Bob Mackin :

Your inaecial 2 adviser

should

DO your financial advis-

ers understand you as

well as your money?
Summertime is an ideal

time to review financial rela-
tionships, away from RRSP,

_ stressed the importance of the -

tax and year-end deadlines.

And this summer two advisers -

tackled the subject of success-
ful adviser-client relationships.
“I don’t manage money, I

manage people,” U.S. author * .

and investment adviser Nick
Murray told the Canadian
Association of Financial ,’.
Planners’ annual conference in
Vancouver.

He said planners must
understand the behavioural

cts of financial planning,

and deal with “that morass of
contradictions called human
nature.” ‘

Alvin Toil, 1 Winnipeg fee-
for-service adviser, took the
client’s point of view as he also

human over the financial rela--
tionship.

Whiting in the Canadian
MoneySaver magazine, he said:

“The adviser’s goal should ~

be to fully understand the ¢
client’s financial dilemmas,
needs and point of view. The

leaning | roward you

ing off into the distance?-
“Things like eye contact can
measure active listening by

. your adviser.”

Bi Your adviser should be ‘abl

@ Does your adviser tune in:

_ to your comfort level? A good «

listener will pause periodically :
to reficct on what has

said, ask if you understand the :

information and ensue ye
feel comfortable with’ th

financial planning/

process. 02
“There arc. no ‘dumb?

client has very individual
needs, and should not end up
with a cookie-cutter-raouid
plan produced by the comput-
er.”

ened RY
+ All-position, all-season
¢ Al-terrain, aggressive
tread design exceltent for
allweather traction on or
roa

questions,” Toll said. “Your
adviser should respect any:an
all queries.” ... :
Murray urged advisers a
the CAFP conference to’fire
their biggest “pain in tthe ass”
accounts the following *-”. °
Monday morning. You should ;
be just as prepared to fire your
“non-listening” adviser(s).:
Mike Grenby i: is a columnist:
- and independent personal;
financial adviser. He'll answer
questions in this column as...
space allows but cannot reply
personally, Contact lim at P.
Box 50029, South Slope R.P.O.
Burnaty, BC. VS] 5G3; e-:
mail < mike@grenty.c £3

Jamebrand all )
all-season for highway driving
* Good highway traction and
handling for a smooth ride
¢ Hardworking long, even-wear tread
«2-ply radial Ppolvester with 2
sturdy steel b

Sp
Rasial Tires
. Parceare tread design for
all-seasons
°"S” speed rated up to 180 lon/h
* Avallabie in 60, 65 or 70 series
{depending on size).

. Fxenclied
2 Passenger all- -Seascn .
| steel-belted radial tires
“1 Whitewall sidewall styling
+ Available in 75 and 80 series
‘(depending on size).
greats from

"Toll provided several ips
to help you figure out -
whether your adviser is inter-
ested in you or just your
money.

1 The adviser must snake it
See Automctive Department for more sizes and prices. de i. thoes jour ving the agen °
¢ Installation * Rotation every 10,000 km rupt, judge or argue with you?

New tire vaive * Nationwide warrant
PURCHASED : These are all warning signs
S e Flat repair * Available in stores with you are not being listened to,

AT WAL-MART INCLUDES: « Road hazar? warranty Automotive Centres tive Centres only, ~~
and your needs are not the

_ BETTER EVERYDAY Low PRICES advser’s primary agenda.”

@ Is your adviser looking at
oe cee ee cee eee you while you are talking —

Zee

© Sporty white or black
‘fetter sidewalls.

Starting from

—— TIRE