HELP’S AT HAND

HELP’S ATO Hand. by | North
Shore Community Services
(NSCS), is a forum for discussing
government policies and pro-
grams, benetits, consumer and
legal rights. taxation and public
services, .

Answers are intended only as a
general guide and should not be
applied 10 individual cases without
further consultation.

Question: Our family has two
consumer questions. First of all, t
revently purchased a sweater that
(ve realized I don't tike so much
and am tunable to return it even
though it's unworn. Aren‘t mer-
chants obliged to take items back?

Secondly, my son wants to
order expensive items from the
back of a comic book, and I'm
having trouble discouraging hin.
Can you offer some wise words
about the risks of mail order?

Answer: Under the Sale of
Goeds act, a merchant is never
obliged to return money, even if
the product is defective. In the
case of a defective item, they must
replace it or repair it, but don't
expect your money back.

The Ministry of Labour and
Consumer Services advises that
customers should always ask
about the store’s return policy.

Student
artwork
touring,

THE ARTWORK of four North
Shore students has been selected
for a province-wide touring exhib-
ition organized by the Emily Carr
College of Art and Design.

Carissa Ranson, Jenny Chap-
man, Bryn Boniface and
Christopher Chok were chosen
along with 75 other B.C. students.
Ranson, an_ eight-year-old
Highland Elementary student,
won with her poster-painting, Sell
Life. Chapman’s winning
photograph, entitled Zola, won
the 17-year-old Sentinel student’s
work a place in the tour,

Maplewood Community School
student Boniface, aged 10, created
a mixed-media work, Tasi, while
Chok, a seven-year-old Cleveland
Elementary student, won with his
work, Chinese New Year Celebri-
tion/Lion Dance.

Their work will be displayed at
the British Columbia Young Ar-
tists’ Biennial Exhibition beginn-
ing Sept. 15, before embarking on
a two-year tour of 28 B.C. com-
munities.

An additional 73 picces weie
chosen for honorable mention.
Among them were North Shore
students Sabrian Trotter, 5, Cort-
ney Bentham, 7, Katherine Pratt,
17, Adriana Ree (no age given)
Takeb Noormohamed, 14, Ryan
McKeeman, 10, Cori Creed, 16,
Regan Burns, 12, Rebecca
Reichert, 14, Mariaane Bergers,
18 and Elma Ong, 15.

Under the Act. stores will be held
to their policy, but if they are a
simatler store that does) have a
policy, or it) isn’t pasted, it is
assumed that all sales are final.

You can see whe most larue
department stores ure popular for
their blanket policies that guaran
tee satisfaction, or money is
refunded.

In the future, make sure to ask
about return policies. In this case,
your merchant may consider an
exchange agreement, so that you
can choose something you hke
better.

Regarding your son’s desire to
order products through the mail,
you could provide him with the
following tips.

Not all mail orders result’ in
problems: however, many people
do experience difficalties. ft pays
to be very careful before placing
an order, and you should take
some simple precautions.

Read the advertisement careful-
ly. It may contain information
about the product or deal that
may be missed at a quick glance.
Pay special attention to the refund

Buy

policy: the ad should be specific
about this, The best offer is one
that allows veu to return un-
satisfactory goods for a full re-
fund, not a credit note. In any
case, Shipping charges will usually
be deducted, so you would be
out-of-pocket for these expenses
ho matter what.

As a safeguard, you can check
with the Consumer's Association
of Canada, which is staffed by
volunteers on Monday through
Thursday, 10 a.m. to 3 p.m., by
calling 682-3535, or the Better
Business Bureau at 682-2711.

If you decide to proceed with
the purchase, keep a detailed re-
cord of the order; a copy of the
advertisement, money order
receipts or cancelled cheques as
proof of payment; and record
details such as date, cost, and
description of items requested.
This way, if you have a problem,
you will have proof of the trans-
actions.

This column is prepared with
financial assistance from the
Notary Foundation. For more in-
formation call NSCS at 985-7138,

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Wednesday. August 7, 1991 - North Shore News - 43

VANCOUVER AQUARIUM
Canada’s Pacific National Aquarium

Specia! Study on Cetacsans
The Vancouver Public Aquarium, Canada’s largest marine education centre, is
conducting a special study on the policy and practice of acquiring, studying and
exhibiting cetaceans (whales and dolphins) at the Aquariums facility in Stanlay Park,
Vancouver. The scope of the study includes:
*reviewing animal heath and behaviour
«determining public attitudes
«assessing the social and economic impact on the community
+ assessing the Aquarium's educational and research mission as it relates to
whales ins
*teviewing those Aquarium programs that involve whales and dolphins, including
education and research, and husbandry practices
Submissions are invited in the form of typewritten briefs or letters in either official
language from individuals and organizations. Due date for receipt is September 16.
1991. The study wit! be compteted by March 31, 1992.

Please reply to : J. Atkinson
Project Manager, Special Study Group
Vancouver Aquariun
P.O. Box 3232
Vancouver, B.C. V6B 3X8
Tal. (604) 685-3364, Fax (604) 631-2529

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