22 - Friday, January 26, 1990 - North Shore News

A UT OM 6 T I

©. ASK THE
*) EXPERT f¢

ASK THE Expert is a weekly coluntin in the North Shore
News’ Automotives section. Each week a reader's question
will be answered by an expert in the automoatives trade. This

week's question is:
My car isa 198] Pinto and has been an ex-

cellent car over the years. The maintenance
has been handled by the same two mechanics
® since I bought it. There has never been a ma-
jor problem.

However, there is now a squeak that appears in warm
weather or after driving a distance in cooler weather. This
becomes quite loud at times.

It seems to squeak in unison with the tire rotation when
my foot is on the gas pedal and comes from the rear.

My two very reliable mechanics have checked everything
including the wheels. Can you give me a clue as to what
might be causing this noise and what 1 should have the
mechanics check?

Phyllis Havbo,

West Vancouver

Intermittent car problems of any kind can be very
A. difficult for auto mechanics to diagnose.

Having said that, 1 do have a few suggestions that your
mechanic could take a closer look at. Tires and wheels are of
course a likely source of the noise, but you've indicated that
this possibility has already been thoroughly checked, so let’s
not consider them as a possible cause. That leaves driveline,
brakes or suspension (unlikely) so try the following:

eDrive shaft universal joints may look okay but could be
dry or rusted inside. To check the U-joints properly it may be
necessary to take the driveshaft off the car and take the
joints apart.

eCheck slinger, companion flange or end yoke rubbing on
rear axle carrier.

eCheck for dust or oil in rear brake drums.

elnspect brake linings for proper bonding, embedded
foreign material or signs of metal shoe contact with drum.
Bob McHugh,

BCAA Consumer and Technical Advisory Dept.

FACTORY AUTHORIZED “MSRP”

$4 2750 *

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'90 CHEROKEE
DR, & 4nd”

spe in |i . Stk. #90-5008
@ Powerful 4 fitre in-line 6 cylinder
5 speed transmission with overdrive
W@ Power steering and brakes
@ Factory AM/FM stereo
@ Chrysler 7 year/115 km warranty
® Electric rear window defroster

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VY E

S

Claim dispute? Here’s what you do

ALTHOUGH THE figures are not yet completely

tallied,
700,000 claims in 1989.

While our periodic
surveys indicate that most
motorists are satisfied with
ICBC’s claim) process and
their settlements, there are
some instances where
disagreements exist.

This week and next. we
will Jook at the steps you can
take when you disagree with
the way we’ve handled your
claim.

Some motorists don't
think they are at fault in an
accident. Otheres do not
think they should lose their
Claim-Rated Scale discount.
Suill others think we should
pay for more repairs or offer
them more moncy when
their vehicles are written off.

it appears that ICBC received weli over

ICBC has established a
comprehensive claims review
system to provide these peo-
ple with some recourse when
we ‘agree to disagree. **

What if you don’t agree
that you were at fault?

If you don’t agree with
your adjuster about the
assessment of liability, you
can request a meeting with
that adjuster’s unit manager.
If, after reviewing your file,
the unit manager disagrees
with the adjuster’s inter-
pretation of the available in-
formation, he or she will
clarify the corporation's
position with you.

If you still disagree with
the assessment, you can ask

Fe ee

NTRODUCING Wo }
"Great, Great

INCENTIVES

G.M.LA.C.
48 MONTH TERM
FIXED RATE FINANCING
ON SELECTED MODELS

pyre IRWIN

CHEVROLET OLDSMOBILE | -

You pick out the Camaro
We show you the invoice

YOU PAY ONLY
OVER INVOICE

- What a. great, great Gi

Els

845 MARINE DRIVE, ‘NORTH ‘VANCOUVER’ ‘87. 231

to see the manager of the
claim facility. Should you
wish 10 take the matter fur-
ther, your next alternatives
are to sue the other motorist

Auto Topic

Ken Hardie

INSURANCE
CORPORATION

OF BRITISH COLUMBIA

or, if you have collision
coverage, to request the
matter be brought to ICBC's
Claims Review Committee.
This committee will review
property damage accidents
only, as disputes involving
bodily injury can only be

General Motors of Canada and
G.M.ACC. it’s our “January White Sale”.

DOWN
INTEREST &
PAYMENTS }

O.AC. tit April '90

G.M.AC.
90 DAY DEFERRAL
MAXIMUM 60 MONTH TERM [i
ON SELECTED MODELS

NOTICE

EXTENDED
. SERVICE HOURS:
es:
8:00

SALES Seen SoNoaY

settled between the injured
party (or a representative)
and the claim office, or, fail-
ing this, in court.

You must ask for a review
within 30 days of being ad-
vised of your liability. The
claims facility manager will
provide you with a Claims
Review Form which you
must submit along with a fee
of $25.

The committee considers
only the material in your
claim file and will advise you
of their decision by mail.

If the committee agrees
with your position, your
moncy will be refunded. If it
maintains that you are at
fault, you can still choose to
take the other driver to
court.

See Court
Page 24

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