Page 32, June 6, 1979 - No MANAGER'S CORNER Five ways i ‘There are many dicey inter-personal situations in the manager/employee. relationship. They’re inevitable. Each tends to have different viewpoints, motives, objectives. One: is responsible, the other'‘s accouptable.. The manager perceives the whole, the employee the part. There's compensation and status differences, age and per- sonality differences, etc. _Toss into the complexities the giving and accepting of orders and with appalling fequency, you have the fuse that ignites the bomb that blows labor/management harmony to bits.” An order is a message from a leader that influences. a follower to take a desired action. Whether spoken or written itll usually fall into one of five categories. 1, The Request: By far the . most desirable, this method appeals to the worker who is truly interested in his/her job, works flat-out at it and demonstrates a consistent sense of responsibility. The manager knows the request will be acted upon without petty quibbling, unjustified obstruction. — +4 Expansion ACFIVTAM, men and women. togiveanorder - By GORDON SHAVE | It should be used by young managers to older em- ployees, to sensitive, touchy or nervous people, to those: with -equal status, or who have- real -or imagined resentment to “management” but who work diligently despite it. ; 2. The Suggestion: Equally desirable, this _ method permits (or at least implies) the right to refuse. The leader’s suggestion is obviously his/her desire, but the right to question it is an option. (“It would sure help a lot if we could get that report finished tomorrow.”) or (“Do you ‘think it’s possible for us to take in- ventory today?”) “The method produces desired actions from top quality personel, people who | enjoy responsibility, respond to challenge, have ambition to progress. : If the method is used on a group (as opposed to an individual) there’s usually a higher morale and a deal of group initiative—a lot of team spirit. If there’s an exception in the group, he/she will be revealed quickly. Managers may then try the request or suggestion on a, one-on-one basis. If lans Include installation of multl-aystem networking (utilizing CFINCP), MVSISE Release 2/3, JES 3 Release 3. A fourth processor and a new computer site are likely within 2 years. The Operations Support Group, Computer Centre, requires a SYSTEMS PROGRAMMER with several years experience in MVSIJES 3. Responeibiiitios Include angoing maintenance and problem solving support for M woll as participation as a member of project teams implementing new software. Starting salary: $23,000-$25,000 annually, to be determined by qualifications and applicable experience. Full range of employee benefits. Position is open to ’ interested MVSIJES 2, VM, VS1, or DOS Systema Programmers will atso be considered. ‘Else’ MVS/JES SYSTEMS — PROGRAMMER One of the targest computer installations In 8.C., our Installation en- vironment is TC 370/168's & (10MB) running MVS/SE, JES 3, VTAM, CICS, TSO with SPF, IMS D8, APL and GIS. Hardware expansion poh 979 will reault in a LC operation with the addition of 3033 processor (8BMB). will include VSPC and IIS. ; neither work, they may have to go to the next method. | 3. The Request or. else: The request or suggestion hasn’t produced the result. Now a consequence, the ‘Or factor, is added. Example - “You didn’t get the analysis completed. It’s important. You may have to finish it tonight.” 4. The Volunteer Method. After explaining what is to be done, the leader asks for volunteers. The method can be” used for jobs that are disagreeable, heavy, inherently dangerous, require overtime, or when skilled workers are asked to do unskilled jobs. 5. The Command: Neglecting extreme danger or urgency (“Get out! The place is on fire!) thé com- mand is the least acceptable method. It’s use should be restricted to lazy, indifferent or careless workers, chronic objectors, safety violators, or when all methods have repeatedly failed. Exam- ple—“I've asked, suggested, “spelled out consequences, asked you to volunteer. Now I'm TELLING you. DO it!” Next week, how to phrase orders effectively. ftware expansion SIJES 3 as ADVERTISING. COPYWRIGHTER In-house’ Advertising Department for large financial corporation requires —an advertising’ copywriter with ‘experience . in print media. The successful candidate must have advertising rather than editorial background, good judgement... proof reading skills, and the ability to work to tight deadlines. An understanding. of ..financial related material will be an asset. The successful candidate must present his or her portfolio and should be prepared to complete a . sample project as proof of { ability and interest in -em- ployment. Camcdese - “WHAT ARE YOUR ALTERNATIVES? “The Career. Alternatives Program is designed for women who want to explore their options in - ‘WORK | EDUCATION COMMUNITY ACTIVITIES Participants attend. classes Tuesday and Friday Please submit complete F 2 resume in confidence to: mornings and may choose one other college course as an elective. Students will have one week directed work experience in an area of their choice. Senin en eet lS tleer . B.C. CENTRAL CREDIT UNION For further information call 986-1911, local 235 P.O.Box 2038 Vancouver,B.C. | V6B 3R9 - LABOUR) RELATIONS OFFICER | The Labour Relations and Personne! Department of the Transit Group of B.C. Hydro requires a Labour Relations Officer. . The Labour Relations Officer will provide assistance to the Transit Labour Relations and Personnel Manager in contract negotiations and in the development and assessment of operating practices and procedures in relation to Union contracts and agreements. The incumbent will also coor- dinate the processing of grievances, provide assistance in the interpretation -and administration of Union contracts, and provide liaison with representatives of the Union, Government agencies, etc. The successful candidate will possess a university degree plus 4-5 years involvement in Labour Relations. Candidates with lesser formal education but experience In the Labour Relations field will be considered. Position is open to men and women. Starting salary is commensurate with experience. An attractive com- pensation package is also included. : Referring to job no. TR-08, please reply with detailed resume to: Personnel Administration Supervisor Transit Group B.C. Hydro 850 S.W. Marine Drive, Vancouver, B.C. V6P 521 RESIDENTIAL APPLICATIONS TECHNOLOGIST The person we are‘beeking will be responsible, as a member of a growing team, for developing and recommending alternative procedures for energy use efficiency systems and Programs in support of Hydro’s energy management and conservation objectives. Duties will Include preparing reports on related technological developments, and making presentations to Hydro employees as well as various trade, professional and regulatory bodies, alding in drafting of new or revised standards governing selection of appliances and equipment applications, energy conservation device applications and product per- formance guldolines. The successtul applicant will have good interpersonal and communication skills, will be a graduate from a recognized Technological institute in Electrical Technology (Power Option) or equivalent and wili have experience in wate energy applications and altenative energy sources (solar, wind and water). ' QUALIFIED SYSTEMS PROGRAMMERS may call collect (604) 663-3625 to DONN CHALMERS, Supervisor, Operations Support Group, Computer Center, for detaila or send complete resume quoting the name of this newspaper, the job title and Job no. HO-32 to: Mrs. E.E. Palmer Salary: 31663 -31995 per month with full range of employee benefits. Position is open to men and women. Please submit a complete resume quoting job no. ———— cw se Mrs. P. Johansen Head Office Personne! Head Office Personnel B.C, Hydro B.C. Hydro 970 Burrard Street 970 Burrard Street Vancouver, B.C. Vancouver, 8.C. V6Z1¥3 V621Y3 °