B6 - Wednesday, July 18, 1984 - North Shore News

Mercy Mercedes on the roa

From page B 5

Mercedes-Benz service, will
first try to help the motorist
solve the problem directly. If
necessary, they will arrange a
tow, see to the shipping of
necessary parts or even assist
in finding overnight
accommodation.

If a road call is warranted
and the car is within 30 miles
of the participating dealer-
ship, the dispatcher will use
an electronic pager to reach
the technician serving the
area and put him in contact
with the motorist.

The company isn’t reacting
to - or expecting - a torrent of
calls, however. ‘‘The pro-
gram is only practical
because of the basic reliabili-
ty of the cars’’, said Mr.
Ranjer M. Lange-Mechlen,
President of Mercedes-Benz
Canada Inc.

“Our experience in the
pilot programs has been that
fewer than two percent of the
owners call on the service in a
year, and more than half of
those problems are resolved
over the phone’’, he added.

‘*The users of the Roadside
Assistance though have been
enthusiastic. Ninety-three
percent of those who have
utilized the service report it
has met or exceeded their
expectations.’’

The program was begun on
a test basis in the
metropolitan New York area
in November 1981. Based on
positive results, it was ex-
panded to include the balance
of New York, New Jersey,
New England and Southern
California and Arizona in
1982-83. The service was im-
plemented in eastern Canada
in early 1984 and is now
available to Greater Van-
couver Mercedes-Benz
owners.

The road calls are made by
dealer technicians using
specially outfitted, blue-and-
white Mercedes 300TD sta-
tion wagons. In addition to
the tools most likely to be
needed, the wagons carry an
array of parts ranging from
spare batteries to engine belts
and hoses.

lt may not be as dramatic
as having the cavalry riding

Tips on safe
city cycling

As a result of the transit
disruption, many people are
riding their bicycles to work
and play. However, accor.
ding to John Monroe of the
Vancouver Safety Council,
most are unaware of safe
cycling practices in city traf.
fic. ‘‘A lot of people are run.
ning stop Signs, riding agains!
traffic and just generally put.
ting themselves in danger’’,
said Monroe, the Bicycle Co-
ordinator for the Council. He
pointed to police accident
figures which show a 100%
increase in bicycle accidents
for the month of June over
the same period last year
**Riding a bicycle in normal
traffic requires as much skull
as driving a car in the same
circumstances and until
educate both cyclists

we
and

North Shore

“MuTOavIDs

Repair & Restoration

a ee ee ee ee
aster euunn

other road-users in sharing.

the road safety, the situation
will not improve.

Monroe said that the Safe-
ty Council’s new Noon-hour
Cychng Program is a step in
the right direction. Offered
to companies and institutions
in Vancouver, the one hour
program covers the most im-
portant aspects of riding
safely and comfortably in
traffic. Based on the prin-
ciples of the Effective Cycl-
ing Program, the noon-hour
course ts designed as an in-
troduction to safe and en-
joyable riding habits

For more information on
the corporate program and
other safety programs of the
Vancouver Safety Council,
call 877 1221

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clalizin
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Tied

white 300TD’s is almost as
welcome.

to the rescue,
owner who

but to the

Mercedes technician pulling
inadvertantly

up in one of the blue-and-

locked his keys in the carona
rainy night, the sight of a

More Standard Features.

Thirty-three to be exact! Ponv gives vou standard
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More Luxury.

The five door Pony will be a handsome addition to vour
corral — luxuriously stvled and practical

Worry-free driving is yours with the reliable Pony.
Tatlow Motors offers the most up-to-date service shop

on the North Shore, staffed with qualified, factory-
trained technicians.

High Spirited. Low Priced.

Why horse around? Take a Pony for a nde today.

TATLOW MOTOR COMPANY LTD.
Where you get more.

on

A new breed of automobile that breaks

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at a

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GIN Havensh — cere, operator
4319 Pemberton. Ave. North Mette

ATTENTION ALL
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OWNERS
We repair all makes & models
Tune-ups, Transmission. Alignment.
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Free courtesy Cars available.
Factory trained techniclans

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1528 WELCH ST., NORTH VANCOUVER
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