30 ~ Sunday. September 8, 1991 ~ North Shore News BUSINESS BRIEFS Sutj - Rattan U BUSINESS BRIEFS MARY KAY AWARD A NORTH Vancouver woman has received a top Mary Kay Cesmetics award. Candice Henderson was recently named to the Consultant Court of Personal Sales. She was recogniz- ed for her sales achievements from July 3, 1990 to June 28, 1991. In recognition of her sales suc- cess, Henderson was presented with a 10 karat white and yellow gold court ring featuring 12 fuil- cut diamonds and a larger centre diamond. Mary Kay Cosmetics annually recognizes top performers in the area of personal sales, personal recruiting and unit sales. ADDRESS CHANGE THE WEST Vancouver Chamber of Commerce has moved to a new location. The new chamber office has been relocated to 1563 Marine Drive, West Vancouver, V7V 1H9. The old address was 1415 Bellevue Ave., West Vancouver. The chamber office still keeps is old telephone number; 926- 6614 and its fax number is 926- 6436. TRIUMF-KAON FUNDS PETER WALL, a Vancouver- based international financier and philanthropist, has announced he will donate $100,000 to the TRIUMF-KAON project. ““t hope this gift will send a clear messuee to the federal gov- ernment. Eusiness people. like myself, support TRIUMF-KAON because it will act as a tremendous catalyst for our high technology sector,” said Wall. “it will create thousands of good jobs and help diversify our provincial economy.** Dr. Erich Vogt, director of TRIUMF, said he does not think any other individual has ever given such a donation to a na- tional laboratory. TRIUMF began operations in 1975 as Canada’s national particle physics laboratory. Located at the University of B.C., TRIUMF is home to the world’s largest cyclotron, which accelerates sub- atomic particles to three-quarters of the speed of light. Using these particles, interna- tional teams of scientists carry out hundreds of scientific, industrial and medical experiments. The ex- isting TRIUMF cyclotron will be used as an integral part of the new, one-of-a-kind KAON pro- ject. The proposed $708-million fa- cility is expected to allow TRIUMF scientists to conduct leading-edge experiments cannot be performed anywhere else in the world. SECURITY SYSTEM A RICHMOND-based company is HELP’S AT HAND HELP’S AT Hand, by North Shore Community Services (NSCS), is a forum for discussing government policies and pro- grams, benefits, consumer and legal rights, taxation ard public services. Answers are intended only as a general guide and should not be applied to individual cases without further consultation. Question: I purchased a small, brand name, alarm clock about eight months ago, and it has stopped working. It is stitl under warraaty. The store I bought it from is a discount catalogue store, and they will not assume respon- sibility for it, saying that 1 must return it to the manufacturer. The manufacturer is in Mon- treal, aad although it is a small item, I don’t feel that I should have to pay the postage to send it there. I discovered a repair outlet for this brand in Vancouver, but it is inconvenient for me to get it there, as [ do not drive. I asked them if I could send it COD, and I was told that they wouldn't ac- cept it if I did, and in fact would only accept it if I paid the post- age, and insured it. The clock only cost me about $20, but I am irritated that the company won't seem to take re- sponsibility for faulty merchan- dise. What should I do? Answer: This is often the reason that people hesitate to buy mechanical products from stores which do not handle repairs, or from manufacturers which don’t have local service outlets. In your case, the cost of postage, in- surance, and transportation — not to mention your time — could even surpass the value of the pro- duct. Your problem falls within a legistative grey area. The Sale of Goods Act states that the mer- chant must replace or repair defective goods, but there is no stipulation regarding the costs of getting it to the place of repair. You might want to ask if the local repair outlet wouid consider paying the charges for returning the clock to you after it has been repaired, which would at least reduce your postal expenses. Merchants are not obliged to give refunds for faulty merchan- dise; however, you could try ask- ing, or simply buy yourself another clock. Your best bet is to appeal to the manufacturer's sense of good public relations. Try writing to the Consumer Relations Department of their head office, explaining your situation. Most brand name companies are concerned with keeping customers happy and will try to satisfy you. Make sure to keep copies of your expense receipts, and try sending these copies along with your letter, ask- ing for reimbursement. For further advice, you can contact the Consumer’s Associa- tion of B.C. at 682-3535 or 682- 2920, Mondays through Thursdays from 10 a.m. to 3 p.m. If your problem is not satisfactorily resolved, you have the option of reporting to the Better Business Bureau at 682-2711. This columa is prepared with financial assistance from the Notary Foundation. For more in- formation call NSCS at 985-7138. which - using the latest computer chip and component: miniaturization tech- nology io produce an easy-to- install, low-cost wireless security system called SNIF. The system received regulatory approval this year and was refined through field testing in 75 B.C. homes this spring. In June, SNIF won the Electronics Manufactur- ers Association of B.C. Award of Excellence as the best consumer product for 1991, A §1 million loan from Western Economic Diversification Canada will help EverGuard Security Systems Ltd. build up inventory and produce marketing material to support a product launch. Total costs of the project are estimated at $2.5 million, Using surface-mounted circuitry to minimize random electronic in- terference, EverGuard has almost eliminated false alarms, and the system can be installed without tools in about 30 minutes. ft consisis of a control unit that plugs into a dual telephone jack, an entry pad that allows the user to override the system and turn it en or off and monitor sensors that detect heat, motion and mass. The control unit sets off a four minute audible alarm and automatically dials a 24-hour monitoring station when an alarm is triggered. 10.55% GOVERNMENT BONDS GOVT. OF. OUR BEST RATES GIc 8.25% | 8.70% | 9.2% 90 DAY 345 Day akoobe RATES cai DAVED BLAIR =. 844-5709 We offer a NO-FEE RRSP ara EL: 500 - 1066 Wes! Hastings Street, Vancouver, British Cotumma VEE 3X1 All ra‘es are sutyect to change VER THE NEWS without note. 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