Page 20, April 18, 1979 - North Shore News "BUSINESSMEN: The’ Careers Business © and . section of the News _ts one of the fastest growing sections in this newspaper. . Survey results: The average reading time -for each Sunday and . Wednesday issue of the News is 31. 5 minutes Per person. MANAGER'S CORNER From euphoria By GORDON SHAVE be, Meet Charlie Chuckles (the name’s fictitious - Charlie isn’t)h He was a- happy efficient partsman in a large auto dealership; until one fateful morning. Charlie's boss had been ailing for months. After supper one evening he co and was d.o.a. at the hospital. — The next morming Charlie . was called into the G.M.’s office. After voicing suitable symphathies, the G.M. announced the. glad tidings. Charlie was the new parts manager. In the space of 48 hours Charlie went from a con- tented efficient clerk to a purchasing agent, a -per- —~ sonnel manager, bookkeeper, banker, ad- justor, arbitrator. Instantly he was responsible for the department payroll requisitions, inventory controls, safety reports, budget proformas, overtime, cashflow breakdowns, you name it. Within one week the euphoria of success disappeared into the shock of reality. His phone rang incessantly. His office was like a freeway for staff, customers, salesmen or management. “Accounting” asked for reports - so did “personnel”. The — ser- viceman hounded him for prices - mechanics shoved work orders under his nose - factory reps wanted decisions on warranty. He had meetings to attend which he forgot. His promises to customers, staff. suppliers were ignored. Correspondence piled up. Messages got lost in the flood of paper that leaked off his desk. “Phone-backs” became a source of painful apologies and futile excuse- making. If Charlie's case was unusual [I wouldn't have much of an article. But it isn’t. There are “Charlies” like this all over the country. Like innocent lambs they are led to the tensions and stress that characterize far too many management positions in Agents ‘silence . slaughter of © foulcers | business, ‘government and industry. ' They re catapulted into a position of responsibility without knowledge, management techniques -or procedures. Senior _ Management expects th .to run the job but the jo soon runs them. \ a The “hard noses” bull their through it - pass the irritations to others - get some of it under control, let the rest go. | The ‘Nice guys’ suffer in - get ulcers _ that become badges for sacrifice. They're either fired or_quit ... for medical reasons: The “wise guys” pulling it together piece~ piece.*They let wavagenent know what their priorities are, inform their subor- dinates of their greatest concerns, and plow into one field at a time. The process starts with the question, “Where does it hurt the most,” - and it ends when routine procedures are written for subordinates that clearly outline the what, “how, who, when and why factors of each one; and they themselves have all their nsibilities under clearly defined classifications with follow-up mechanisms built into a system that eliminates over-sights, tardiness, inexactitudes. If you happen to be a “Charlie”, take heart. There's a book on the market that describes the principles of the system. If you'd like its name. etc., send a self-addressed, stamped envelope marked “BOOK” to the Editor, North Shore News, 1139 Lonsdale Avenue, North Vancouver,. B.C. W7M 2H4... then you can get it in the library. Salesmen Salesladies A $50 investment will return $90-100. Industrie! sales. No house to house. Phone 987-561) Mon.-Fri. 9-10 a.m. of 4-5 p.m. - LOOK. INTHE =. —° CAREER SECTION FOR.OUR JOB | ' LISTINGS ASSOCIATED. PERSONNEL LTD. 669-1616 #430-800 Ww. Pender at Howe ‘Learn fo manage change, Lanskail tells symposium _ Slower growth for B.C. — capitalizing on the strong points ‘in the province's economic structure — was advocated by West Van Alderman Don Lanskail at last Wednesday's community forum in the Hotel Van- couver on “Growth Alternatives for British _Columbia”. Lanskail was speaking in his capacity as president of the Council of Forest In- dustries of B.C. He emphasized the im- - portance of exports of raw materials “or, at most, semi- fabricated products” as the. continuing basis of the province’s economy. There «=. New jobs Mohawk Oil Co. Ltd. has received the go-ahead for a . new oil recycling plant in ; North Vancouver. The. company’s ap- plication for the necessary zoning amendment for its premises m the Forester- Ewen-Bridge Street area was received and approved iast week by North Vancouver District council. The new plant will be devoted to the processing was a future, he felt, for the expert of prefabricated housifig, once marketing problems were overcome. L Mass produced goods employing high technology - — - such as electronics and other consumer goods were unlikely, he said, to provide a growth area for B.C. because of the lack of an adequate domestic market, and also because of high labor costs. But growth opportunities, ‘he suggested, lay in the ‘service sector, in cultural activities and _in_ the retirement and tourism industries. for N. Von and reconditioning of used lubricating oil| and machine oil, together with the blending in of chemical additives to make the recycled product marketable. Council was assured that ‘no form of water or air. pollution will result from the operation, which will provide jobs for 23 drivers, two equipment handlers and two warehouse workers on a three-shift basis ~- a total of 81 new jobs. Two airlmes bought out West Vancouver's Jim Pattison, head of the Neonex conglomerate of profit- oriented companies, has bought his second airline within as many weeks. Pattison announced last week that he had agreed to purchase the nine-year-old Pacific Coastal Airlines from founder and operator Don McGillivary for an un- disclosed sum. PCA provides a_ high- density commuter air service between Vancouver and various Vancouver Island points. Earlier this month Pat- tison also agreed to buy Air West Airlines, which runs a harbor-to-harbor float plane commuter service between | Vancouver and Victoria, from founder-opcerator Norman Gold -- again for an undisclosed figure. Both sales are subject to approval by the Canadian Transport Commission. ~ Have You Heard The Gossip? Find out at the Arts Gub VANCOUVER LAND & WAREHOUSE SPACE FOR LEASE Land upto 1 7Sacred Warehouse 7,500 sq ft to 41,000 sq ft. — good accéks — most stes on rad \ — locafed near Second Narrows Bdge — reasonadie rates For turther information contact Mr Hugh Whitcutt at 666-3789 PORT of VANCOUVER' energy resources, however, : must be utilized in relation fo a frequently changing international energy situation. . “Let me sum it--up ‘this _ way, ” he said. , “I think B.C. must and will continue to grow economically, but it willbe slower and probably better managed than in the past. “To do so successfully will require the development of new discipline — of learning “fo manage change and achieving an optimum combination between use and conservation of our _ resources.” DON LANSKAIL | Lanskail called for great efficiency and innovation in the energy-producing field — for which B.C. is com- paratively well endowed by nature. The province’s investor-Pariner Req. .. 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