” 1, Bee Ne From page 36 Old rules of behavior in communicating do not auto- matically apply to this new medium. Some rules we have found useful for eleetroni¢ mail (not all of which are unique to this medtum) include: Jn sending messages: 8 create single-subject Messages whenever possible: &@ assume that any message you send is permanent: have in mind a modet of your intended audience: keep the list of recipients and Ce:s to a minimun, separate opinion from non- opinion, and cicarly label each; i if you must express emotion in a message, clearly label it: @ other content labels are useful; 88 think about the level of for- mality you put in a message; identify yourself and your affiliations clearly; Fi be selective in broadcasts for information, @ do not insult or criticize third parties without giving them chance to respond. in receiving and responding to messages: @ if you receive a message intended for another person, don’t just ignore it; Wi avoid responding while emotional; if a message generates emotions, look again; assume the honesty and competence of the sender; _ Ba wy to separate opinion from non-opinion while reading a message, so you Can respond appropriately; consider whom you should respond to; & consider alternative media; Ba avoid irreievancies. In acting as a coordinator or leader of an interest group: perform relevant groupings; fi use uniform packaging, especially in the “Subject:” line; & exercise reasonable editorship; , _ €itimeliness is important. Electronic mail and messaging systems have novel characteristics that wil! lead toward their becoming a key, even dominant, communication medium in the coming "One emphasis in this report concems the emotions that arise in both senders and recipients of electronic mail, OF course. emotions may be positive (e.g. joy. pleasure, pridé in work) or negative (e.g. anger, disap- pointment, confusion). We emphasize guidelines that avoid generating negative emotions, because of their more harmful effects. We. as well as others involved in the medium, have found that strong often negative emotions may arise in continued electronic mail interactions — emotions that in retraspect may be inappropriate, and whose transmission (or Jack of transmission) via the medium lead to further misunderstandings, A word, “flaming.” has come into use to represent expressions of emotion in (and often caused by) electronic mail. Selected Dispatches fron: Newsgroup alt.elvis.sighting: From: annmarti @ix.netcom.com Newsgroups: alt.elvis.sighting Subject: Re: Sorry, he is dead Date: 30 Oct 1994 05:48:48 GMT In ugrn4rnp. 1.001 0906D @ leeds.ac.uk ugm4rmnp @leeds.ac.uk writes: The king is dead. How do I know? He is my cadaver in anatomy class. Sorry, sad but true. You are so wrong. Tonight we went to a Halloween party and there he was. Must say, he is looking a bit over- weight, but still dresses sharp. From: dnikezic@bu.edu Newsgroups: alt.elvis.sighting Subject: elvis sighting Date: 30 Oct 1994 22:14:13 GMT Organization: Eoston University I've read in a tabloid that Elvis is living in Stuttgart, Germany. He is married to a local waitress. From: pyuda@csv.warwick.ac.uk Newsgroups: alt.elvis.sighting Subject: Elvis is in the fridge Date: 2 Nov 1994 14:06:38 Organization: University of Warwick, Coventry, UK Elvis is in my fridge. I found him behind a box of Tesco Value Fish Fingers. I shut the door on him, but I think I was too slow, and he ran away. Wednesday, November 9, 1994 — North Shore News - 37 J. 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