OUR MISSID new members eeseesaeaeoeseeteooeseoaoneeoveeeeaeae od ST! a Customer service might seem like a secondary part of business success. After all, frontline staff usually aren't the ones designing or making products or closing big business deals. But unsatisfactory customer service is enough to turn clients away in droves. One way of ensuring that staff show off the best side of a business is to train tem as SuperHosts. This innovative cusiomer service program was developed by Tourism B.C. back in .1985, in preparation for the flood of foreign visitors arriving at Expo ‘86. Tourism is now B.C.’s ‘second largest industry, with an annual revenue of. around $85.- billion. - and SuperHost has spread to Australia, _ New. Zealand, - Great | Britain," the. U.S., . and across .Canada. American Express. ~ International. is set to implement the program in 10 Asian countries. _ But, organizers say the prograni has became ° as “piuch a service for locals as $ for’ tourists. its. new, it’s dynamie and it’s = about to’ make a big splash in communities across BC. Job Wave BC is the latest job creation initiative developed by the’ BC Chamber of Commerce and West t Group Re-Employment Services. Job Wave is an intensive, results-oriented ’ ‘program that will put 7,000 job-ready, income- “assisted people back to work over the next two years. ‘unded by the Ministry of Sacial Development.and Economic Security, Job Wave will work with a network of over 200 community - partners, including training agencies, community colleges and up to 03- ‘Chambers. of ‘Commerce with | more ® than: 30,000 business Using this dyfiamic network, Job. Wave w unites motivated, job- ready participants with employers who are looking to hire long-term staff, In addition to helping participants find work, Job Wave offers specific skills orientation based on the needs of small to medium- ized businesses. o Job “Wave will be available to job seekers who have exhausted other means of support and are applying for BC Benefits, and to Disability. Benefits participants. This unique, performance-based : pilot program wiil be paid for entirely through the resultant savings BOSL AONE UNEE RECREATION COMMISSION ~ Looking or a party or meeting room 0 Nour néighborhood recCentres ‘ have rooms of all shapes & sizes. Call 987-play(7529) ond ask for central booking or visit weewnorthvanrec.com for ; _- @ photo facility tour. Hae 00 pot your Pleat Discover the Value of Ply oma There are six workshops in the SuperHost series. including Japanese Service Expectations, Customers With Disabilities, and Frontline Management Solutions. The North Vancouver Chamber of Commerce is able to provide training in each of these as required. “If we have a big enough group, we'll do anything.” explains —_ the Chamber's Judi Ainsworth. ++¢9+ The introductory SuperHost workshop, Fundamentals, is on offer in North Van as part of Chamber of | Commerce Week. ‘Friday, February 18 from 9 a.m.-4:30 p.m. The cost of the _ workshop, which _ addresses the basics of customer service from handling customer concems to first impressions, is $60 per person. There are only 20 places, 30 register early. to the BC Benefits system, with an anticipated $51 million net savings to BC taxpayers. Four years ago, the BC Chamber of Commerce and the West - Coast Group pioneered the most successful workplace-based training program ever created in North America. Business Works has helped over 4,000 people return to work since 1995, primarily in jobs in small and medium-sized businesses. _ ‘Their joint research has shown that while there are more than 100,000 employable British Columbians on income assistance at any one time, small business continues te grow. The small business sector has been the most active hiring sector in BC for the last several years. Putiing people and business together makes sense: for individuals, business owners, taxpayers. and communities. . JobWaveBC.com is a program whose time has come! Please contact _ North Vancouver Chamber of Commerce 987-4488. A New Wave to Werk, A Better Way to... * assist unemployed British Columbians find work quickly . * provide participants with a province-wide network of employer contacts through the BC Chamber of Commerce and its 30,000 member businesses" * place 7,000 participants in long-term jobs aver the next Iwo years * save BC taxpayers $5] milliun in BC Benefits payments * build on the successful job creation programs developed by the Ministry of Social Development and Econemic Security and the BC Chamber of Commerce A New Wave to Work: . z Better Way t to ‘Hire Toll-free. 1-388-J0B WAVE, nfo@jabwavebc.com, ware wrovajohwavebs.com Sandra Bishop “Basiness Services 8115 - 390 West 3nd Steet Worth Vancouver, V7M 164 Yet 890-7231 / Fax 990-765 E-Maik bebs@sprintes Rey Frits “Marne Servaying & Consutting $103 - 309 West Sed Steat Korth Vancouvoc. 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