. HIRE A” STUDENT it’s just. good business hd Cann frets 986-3404 120 Lonsdole, N. Shoré There’s gold. in the skies above British— Columbia, according to a report in Financial Post on province’s aircraft — which account for 17 per cent of. Canada’s total aircraft fleet of 21,500. A survey by W.C. Mc- Neal, who has made a study of aviation’s economic impact, is quoted by The Post as saying that aircraft contribute $64 million a year to the B.C. economy in direct spending alone. The biggest expense of B.C. air fleet operation, says There's gold in B.C. skies the . ‘scale a_ light, Single-engine aircraft costs” the survey, is fuel and oil, totalling $19 million, followed by crew costs or equivalent ($12 million) and - maintenance and labor ($7 million). McNeal estimates that the | ‘most expetisive aircraft to operate is a heavy turbo helicopter such as the Bell Jet Ranger, with combined ownership. and operating costs s of $300 per hour. At the other end of the fixed-wing $25 an hour.. Insurance men meet this week “Marketing 1980's Style” will be the principal theme of discussions at the annual conference of the Insurance Agents Association of B.C. in Richmond, May 7 and 8. Some 325 independent insurance agents will par- ticipate in the meeting at the Airport. Inn, according~ to Ronald R. Kassell, /Van- couver, President of the 1200-member association. Hon. Grace McCarthy, minister of human resources, will address the conference at lunch on Monday. Businessman-spo- rts promoter Herb Cappozzi ~ will address the agents “Tuesday at lunch. Nanaimo Mayor “Brant . Ney will also address the agents, speaking at a breakfast meeting Tuesday to lead off the theme sessions on Marketing. Principal speaker of the theme sessions Tuesday will “be. George Nordhaus of Insurance ‘Marketing -Ser- . vices, Santa California. — ‘Monica, -On Monday the agents will devote a morning to agency management topics with Don Caskenette of Woods, Gordon & Com- pany, Kitchener, Ontario, as guest speaker. Addressing the opening ’ sessions on Monday morning will be D.E. Anderson, deputy superintendent of insurance for B.C., Robert Whitlock, superintendent of motor vehicles and _ Rich- mond Mayor G. Blair. The annual general meeting of the Association will be held) on Monday afternoon at 2:15 p.m. In- cluded in the business session will be the election of officers for the coming year. Conference chairman is John T. Hoyle of Vancouver. EMPLOYERS: University and College Students are now out. . » And ready to work ' for you! Hire a student - you'll both profit by the experience. Aw Canada Employment Centre . for Students 120 Lonsdale 986-3404 é bee e _ Page 27, May 2, 1979 fine Shore News RISING COST OF FOOD may get another upward boost from metric conversion -- with the bill for converting all .- 48 hour approval. The. : ‘Permanent . a 11% i mortgages _ | - 5'year terms ‘ - application taken ' at your convenience : 988-61 ot (28 hrs) the country’s food market scales to metric estimated at over $100 million. Part or the whole of that bill could be passed on to the customer. See also John Belanger on page 28. By GORDON SHAVE “Your . product’s) a disgrace” - “The service here is terrible” - “I’m seeing my lawyer” - “You people should be reported to the Better Business Bureau”. Vocalized customer complaints. Hundreds of them, Every restaurant, pet shop, .zepplin factory will get them some day. That's foregone. What isn’t is the way they handle them. Unresolved customer complaints have taken us from “caveat emptor” (buyer beware) to a landslide of consumer protection legislation covering everything from labelling to sizing to pricing. It's ad- ministered by ‘a bureaucratic © , location. background to: Box 412 A Food Business Opportunity A tong and weil established Pizza business In North Vancouver Is looking for an owner-: operator to run this business on a franchise partnership arrangement. This is a profitable. usiness but interests in other areas require that | seek a dedicated operator to run this Interested parties must havo a good credit rating and good standing in the community and should have at least $30,000 cash to Invest. Include «a resumo of your personal anc! financia! North Shore News 1139 Lonsdale North Vancouver, B.C. | MANAGER'S CORNER albatross that stalks factories -. and stores across the nation. a The legislation stands as a memorial to management oversight or ineptness. Neglecting the outright con artist, intentional consumer gouging stopped decades ago. But oversight, inept- ness, stimulate the bright legislator who sees it as motherhood opportunities to serve complaining con- stituents. The resulting laws and regulations usually exceed the original intent. For the protection provided,’ the cost, of the consumer in taxes, in higher prices caused by forced com- pliance, is questionable. Less expensive by far would be a consumer education eT ee ae program that enlightened customers, on what could expect whén a REPUTABLE merchant handled their complaints. Conipetition would take care of the rest. However, manufacturers, wholesalers and especially retailers should all learn 1 Marketing - an introduction if you are involved in retailing, manufacturing or providing a service, there fs something here for YOU! My name is Harry Boynton and I'll be leading next week's seminar. I'm an of- ficer with the Management’ Services Division of the Federal Business Development Bank My training as a mining engineer and my experience in sales and financial management, and term lending with FBDB has given me = §a_ solid background for helping peopls who are already in business or ara considering starting thel7 2wn business. sm 9a.m. to 4p.m. Regiatration 8:30 a.m, Reginter by phone or come out Tuesday morning Tho FBDB office is open 8:30-4:30 Monday to Friday. Our information Counselling, everyone. and all Business Tuesday, May 8th . The Coach House North Vancouver (Includes Course Material and Lunch) 145 West 15th St., North Vancouver ‘ustomer or complainer? something about com- — For instance. In dealing with one, there’s four basic facts to remember. 1. The way you handle the complaint can Save a good customer or, lose one for life. CONTINUED ON PAGE 28 s Seminar $30 COsT: 980-6571 services aro available” to W FE, EMAL BUSI INESS DE VELOP MENT BANK .