It is not a sneze, or a new
mode! car, as: much as it is a
way of doing business.
“Kaizen” is a Japanese word
which transjates to mean
“constant gnd continuing
improvemeni?”. Many busi-
-ness experts have adopted it
as one of the trendy “buzz.
words” of the 90’s. The cwn-

=e

At

regency’s Kaizen

ers and management of the
Regency Auto Group
embrace it as a simple philos-
ophy of “keeping up with the
customer”.
Regency employs over 375
people to look after an active
customer base that is rapidly
approaching 45,000. These
employces recognize the

importance of changing
Regency’s products and ser-
vices to suit the needs of their
clients. The process starts
with surveying as many cus-
tomers as possible every day,
to determine their level of
satisfaction with services
performed or products pur-
chased. Suggestions and

comments are reviewed and
become the bases for busi-
ness pianning for the imme-
diate future. Each stage of
Regency’s growth has been
carefully planned to consoli-
date their resources in order
to be able to maintain the
highest level of quality,
while passing exceptional

savings along to the con-
sumer.

People that purchase from,
or service with, Regency can
rest assured that they are in
good hands, especially when
you consider the lengths
Regency personnel are pre-
pared to go look after a
customer.

AT ANY OF OUR FULLY EQUIPPED,

879-8411

291-8122

TOYOTA BURNABY
4806 E. HASTINGS ST.

HONDA
455 KINGSWAY
873-3676

NISSAN
985-9311

700 BLOCK MARINE

MAZDA
350 KINGSWAY at 12th
879-6301

PROFESSIONALLY STAFFED SERVICE DEPARTMENTS

TOYOTA / LEXUS
401 KINGSWAY at 12th

CHRYSLER / JEEP |
1177 MARINE DRIVE
980-8501

PONTIAC, BUICK, CADILLAC, GMC

1160 MARINE DRIVE

985-0063

FOR ANY MODEL OF THE TWELVE BRANDS
SOLD BY THE REGENCY AUTO GROUP:

For all services with this coupon.
Offer good only until October 31, 1994. .
Not valid with any other offers.

WITH THIS
COUPON .

Fhe sam sour wa mmm mrs en SEK) SCM SOS sie SO ERENT MRA MA ECM sO KM SOO) MEK EMP ORD Sma] wUDE wm sD mH cual

cH

The he Regen Special T U N Fi: “= U/ P

NOTE: SOME MODELS EXCLUDED...

WITH THIS |
COUPON

INCLUDES:

EXPIRES:
OCT. 31/94 I

¢ MINOR ENGINE TUNE-UP
¢ SAFETY INSPECTION

° LUBE, OIL & FILTER

¢ BRAKE INSPECTION

SIX & EIGHT CYLINDERS EXTRA. CALL FOR DETAILS.

CHa ELAS CEN PRE WEE) OE ET CG TSEC) EC) ES