THE NORTH Shore News
offers the following advice to
once again help you take back
a purchase without a hassle.

FASHION STATEMENTS

In the first few weeks after the
holiday, stores may be more Jenient
because many returned gifts do not
have sales receipts or tags. Credit
rather than cash is often the rule,
especially for smaller or indepen-
dent retailers.

As the gift giver, hopefully you
. left ail tags on but the price tag, for
easier identification by stores. If
you are the recipient, returning a
gift without receipt or tags, bring in
the packaging which may help the
store identify its merchandise.

- Remember to keep your cool,
but be persistent if you are not get-
ting hele from your initial phone
call or store visit.

" Stores are free to set their own
retum policies.

If the item was not a gift and
you do not have proof of purchase,
they will often grant you a credit
note or exchange, even if you have

Mon-Sat.
9:.30-5:00pm

ppy retur!

Stores are free to set their own return policies
but many will grant a credit note or exchange

66 If the store manager
does not accept the return,
you have a few options
to obtaining satisfaction. 99

worn the item once.

If you are given a gift or you
buy something that is a “final sale,”
you are not within your rights to
expect a return.

- But that does not mean you
should not try. If the merchandise is
falling apart on the second wearing,
you may still get satisfaction.

In Canada and the U.S. there is
an implied warranty law which
requires that a product function as
intended. Therefore, unless you
bought the clothing item labelled
“as is,” your request to return faulty
merchandise is reasonable if it,
indeed, has a construction flaw.

While the store has no legal
obligation to accept your merchan-
dise, even with preuf of purchase, if
the return policy time has lapsed or
you have wom it, some will issue a
credit or exchange in the interest of
good customer relations.

If the store manager does not
accept the return, you have a few
options for obtaining satisfaction.

First, call the head office’s cus-
tomer service department and
explain your problem.

_ Contact the manufacturer of the
purchase directly.

You should be able to get the
name and phone number or address
from the store buyer or manager
where you purchased it. Address
your complaint to the president.

Most manufacturers assume
some kind of responsibility if there

LESSONS INCLUDED WITH PURCHASE
742 Westview Shopping Centre, North Van. 986-1341

is a production flaw such as an
improperly sewn seam, dye which
is rubbing off, or a collar that does
not lic flat. Since the manufacturer
wants to be reimbursed from the
contractor that made the defective
merchandise or materials, it will
want the garment as soon as possi-
ble to the time you bought it.

A smart shopper asks a store’s
return policy at the counter before
the purchase is made.

This includes finding out the
manner of reimbursement. The
information is usually posted close
to the cash register or printed on the
receipt.

SALE ENDS
JAR 29th

[icin Pat Girling and Pat Gillingham||
| (formerly of Jeanne Dorse} at |
PATS OF DUN
ist Annual Sal

300

Selected Housecoats, Nighties,
Pyjamas, and Loungewear

%

Sale Starts Today

el a
Te
NY

: parmaracnon Bo

BURNABY - 432-1191
ALDERGROVE - 856-6660
CLEARBROOK - 852-4900

CHILLIWACK - 858-5118

COQUITLAM - 464-2136
COURTENAY/COMOX - 338-4944

KAMLOOPS - 374-6737

KELOWNA - 860-6699

KERRISDALE/CAKRIDGE 261-9592 f
LADNER/TSAWWASSEN - 948-0417”
LADYSMITH/CHEMAINUS - 735-7759.
LANGLEY /CLOVERDALE - 533-5283
MAPLE RIDGE - 463-1281
NANAIMO - 753-7877”
NEW WESTMINSTER - 540-8055
NORTH DELTA - 90-1677
NORTH VANCOUVER - 984-4407
“PORT ALBERNI - 739-5777
PARKSVILLE/QUALICUM + 248-2931
RICHMOND - 273-4417
SURREY/GUILDFORD - 584-7121
VANCOUVERAVESTSIDE - 736-8541
VICTORIA - 389-1221
WEST VANCOUVER - 925-3655
WHITE ROCK/SOUTH SURREY - 536-5598

CALGARY, ALBERTA
Crowchitd - 286-3295
Westhills - 240-0111
Willow Park - 271-3770

EDMONTON, ALBERTA

Mayfield Common - 444-0422
South Park - 436-6370

CONTOURS