Miazda

AS AUTOMOBILES become more and more reliable,
repair shops face an unusual,
business and fewer parts sold.

New car dealerships face an ad-
ditional problem referred to by
automobile companies as ‘lost
customer retention’. Over time,
customers tend (o stray away from
the dealership where they bought
their car, and may be tempted to
go to another dealership, or even
to switch brands of cars.

Many car dealerships are trying
to ‘bring home’ their customers by
offering service clinics free of
charge to owners of their par-
ticular brand of car.

These clinics are designed to
re-establish goodwill with the
dealership and enhance brand
loyalty. In addition, they may
help to increase service business,
parts sales, and even new and us-
ed car sales.

However, most new car dealer-
ships are careful not to use the
free service inspection as an ex-
cuse to push unnecessary extra
services on their customers. Pro-
per service clinics are seen as a
long-term investment in customer
loyalty, not a short-term means of
profit.

For the consumer, a free service
inspection can be a worthwhile

SUNDAY

YOUR COMMUNITY NEWSPAPER
SINCE 1969

+ WEDNESOAY - FOOAY

28 - Friday, February 15, 1991 - North Shore News

off:

Greg

new problem:

AUTOMOTIVES

Wilson

AUTOMOTION

and cheap form of preventive a visual check of fan belts, motor
A professional in-

maintenance.

less repair

spection can spot problems before
they become expensive.

Comprehensive mechanical in-
spections, such as the one the
BCAA offers, usually cost more
than $50, so the price of a free in-
spection is certainly more attrac-
tive.

North Shore Mazda is offering
a free service clinic to owners of
Mazda vehicles next week, and
their 12 point inspection plan is
typical of that offered by other
companies.

1. An Appearance Inspection
checks for cracked glass, broken
lenses, needed body repairs, loose
trim, and proper operation of
doors, hood and trunk.

2. Lighting Inspection tests ex-
terior and interior lights, horn,
turn signals, brake lights and
dash lights.

3. The Engine Inspection checks
for smoothness and starting, and

mounts, head gasket leaks, and oil

2 door. liftback, aiioond. electronic apeed ontro

* windows & tocks,; &

sh. i, Wi

Sa

"91 CHRYSLER ‘TOWN & COUNT!
Lather seats 7 5395 seating
widows Avochs, fut, Ctuse. 4E
SAE THOUSANDS. Now $29,989 WAS $22.95

s18.9ae

ee

MAGIC WAGON
ey

exe SALE $19; 980

‘89 CHRYSLER LEBARON CONVERTIBLE
This 1S & toaded Ca? leather seats. premum sounc
Systems. just in wine for spring only 33.000 km

1177 MARINE DR.
NORTH VANCOUVER

“90 CAMARO “IROC’
Towner cat. Tops eather ainvcone . ir
toaded Only 17006 am
NOW $21,835 Was si9.s90

‘i CEE TTR RETO ET SON a8 cate Pe ae eater a no ie Ped oat bag

level. The mechanic listens for any
valve noise or suspicious
mechanical noises.

4. Battery charging system,
electrolyte level, charging rate and
battery terminals and cables.

5. Emission Control System, a
look at the PCV valve, exhaust
emissions and necessary carbure-
tor or fuel injections adjustments.

6. Air Conditioning System
checks cooling capacity, fan, and
any visible leaks.

7. Cooling System. A pressure
test is performed, coolant level
and cleanliness is checked, and
hoses are checked for leaks.

8. Tires and Suspension Inspec-
tion. All tires, including the spare,
are looked at for wear, tread
separation, or improper tire
pressure. Ball joints, pivot points,
springs and shock absorbers are
inspected.

9. Exhaust System: leaks, sound
level, and any visible damage is
noted.

” Finished in midnight

: é. Fi. engine, cloth bench ‘ eatin

Ta Car

NOW *17,886

BUY, LEASE
OR SELL

980-8501

CALL COLLECT
EXPIRES FEB. 15/91

“87 CUTLASS CIERA GT
ADsOlulely Ceautul Car (har Tus! Oe seen
Leaine: int
Replacement cost t $26.2 200 Now $14,488 3

ers iree service inspection

10. Brake System, includes
pedal operation, brake linings,
hydraulic leaks, parking brake

operation and fluid level.

11. Steering Inspection checks
looseness, wear, and visible signs
of alignment problems.

12. Transmission Inspection,
checks for oil leaks, a stall test is
performed, or clutch adjustment is
checked.

Often, mechanics will road test
vehicles to evaluate performance,
braking, and steering.

Inspections, usually arranged by
appointment, are done while the
customer waits, to minimize lost
time and inconvenience.

When the inspection is finished,
the car owner usually gets an in-
spection report form showing the
areas checked and any problem
areas. While repairs are often
recommended, you are under no
obligation to have anything done
to your car if you don't wish it.

(CH HRYSLER

power evervina 190 MUCN IO HSt