Friday, February 28, 1997. North She

An Open Letter to Canadians

-EATON'S

Company Executive Office Toronto Canada M5B 1C8

” By now, you may have heard that Eaton’s is restructuring its
retail operations. Let me explain exactly what this x means to
you, | our. valued customers. ;

In order for us to continue. providing Baton’s + standards of =<
Quality and Service that you have..come .to expect, we. have: ;

~ chosen to reorganize our company. ‘Our goal is. to ‘ensure our.
future position as Canada’s favourite. department: store:

I assure you that during the reorganization. phase, you » will _
7 not perceive any changes in our store operations. ,

— m. fact, all of our stores are open and operating under normal.

“ business. hours. You. will continue to find.our dedicated Eaton...
employees. offering you excellent : customer. service, with. our

~ full selection of. Fashions, Home Furnishings, : and” Major woe

Appliances. All of our long-standing customer poli icies,

warranties and services remain in effect, including. our.

famous Guarantee: “Goods Satisfactory: or Money. Refunded”.

: TE. you. are expecting delivery of merchandise, ‘service, or
. repairs, there will be no change to the date that. has: been
ae promised.

Tam confident i in Eaton’ ‘s future, as are all of our. scibiqgios.
; Together, we 2 thank you ‘for your continued support. :

Sincerely,

Pe ores a wn

George Baton.
President =

: BS. If} you. have any questions please don’t hesitate to call our.
a4 hour information line at 1 888 445-4441.