f

in the hands of a ’pro

As a homeowner, you know there are three
things you can definitely count on:

7

There will always be something you
want to do to improve your home.

At almost any given point something in
your house needs to be repaired.

Both of the above involve time,
money and, often, aggravation.

Fortunately, there is now something you can count on that directly
addresses these issues. It's BCAA at Home, a new service created espe-
cially for today’s busy homeowners who don’t want to gamble when it
comes to finding a reliable, trustworthy tradesperson. After more than 90
years of providing its members with peace of mind on the road, BCAA
realized that homeowners need the same security at home, whether it
involves simple repairs, major renovations, or a home emergency. With
one phone cail to BCAA at Home, you get a team that stands ready 24
hours a day, seven days a week. You also get access to a network of pre-
approved tradespeople and contractors you can rely on to do the job
Properly the first time, at a fair price.

BCAA Home Service
Technicians: There
when you need them

One of BCAA at Home's most
unique and valuable features is the
Home Service Technician. This
trained professional will evaluate
your problem, organize the required
work and then stand behind it, guar-
anteeing absolute satisfaction. Your
BCAA Home Service Technician
gives you the assurance of knowing
that someone knowledgeable is on
your side. When an emergency aris-
es, you can count on the BCAA
Home Service Technician to respond
promptly, minimize further damage
to the home as well as inconve-
nience to the homeowner, and, in
some cases, even remedy the prob-
lem himself.

“Whether it’s a plumbing emer-
gency ora small leak in your roof,
24-hour access to BCAA at Home
professionals can save you time and
money,” says Theo Simantirsis, a
BCAA Home Service Technician
with over 25 years experience in
home tepairs and renovations.

You might recognize yourself in
one of the following scenarios:
© Working fulltime leaves you little
time to oversee maintenance, reno-
vations and repairs.
® Winter is fast approaching so you
need to have the gutters cleaned and
the furnace maintained.

© You'd like knowing there’s someone
you can call, day or night, if the fur-
nace breaks down or the roof starts
leaking.

¢ You don’t want to deal with trades-
people who perform unsatistactory
repairs, use inferior material, over-
charge and don’t offer guarantees.

In these and countless other
cases, a BCAA Home Service
Technician can provide the quick,
reliable response or the competent
oversight that is called for, freeing
you from worry and the titne-con-
suming task of locating and arrang-
ing the appropriate tradespeople for
the job. If you have any questions
about repairs or quotes from the

BCAA approved
tradesperson you're
about to hire, you
can always call
BCAA at Home.

“BCAA at

Home is much

more than an emer-

gency service,” notes

Shirley Weir,

General Manager.

“Homeowners need

to know they can

rely on us from the

very beginning,

before they under-

take a repair or reno-

vation, to ensure

that the work is high

quality, and that

they aren't being

‘taken for a ride’ by unscrupulous

tradespeople. We are always there

for them in an emergency, but quite

often we can prevent the emergency
from occurring in the first place.”

We have answers to
Questions vou worn}
eve thik of,

In a survey of its members,
BCAA discovered that nearly half of
all members report problems in
finding the right repair peron or
contractor for a job. That's because
the average homeowner doesn't

Coy?

Donwnic Gesvaldo, a Heme Service lechnician with BCAA at Home conducts a site visit.

always know the right questions to
ask or the things to look for.
Choosing a contractor on the basis
of a catchy ad and hoping for the
best puts you in a vulnerable posi-
tion and increases the likelihood of
being ripped off.

“Pre-approved means that we
have screened each of our contrac-
tors and tradespeople, to be sure
that they meet BCAA's exceptionally
high standards for workmanship
and customer service,” savs Geoff
Keats, who manages BCAA at
Home's approved trades network.
“And it means our customers can
always trust the person showing up
at the door. They never have to
worry about the trade going out of
business, or failing to complete a job
to their satisfaction, since BCAA will
be there for them.”

BCAA at Home: A bome-
owners security blanket

For less than $9 a month, a
BCAA at Home membership offers
you the convenience and assurance
of having a professional arrange for
your home services, from the sim-
plest landscaping job to the most
complicated renovation. No prob-
lem or project is too big or too small
to warrant the assistance of BCAA
at Home. You need your furnace
cleaned. You want to install a fence
or add on a bedroom. Your toilet is
broken You're a new homeowner
without the faintest idea of how to
clean gutters or check the hot water
tank. Whatever the issue, there's
scineone standing by at BCAA at

Home to offer advice, or to have the
appropriate trade company dis-
patched to your home, without
incurring unnecessary delays or
overtime charges.

BCAA at Home is available to
the following areas: Vancouver,
Burnaby, New Westminster, West

Vancouver, North Vancouver, Port
Coquitlam, Coquitlam, Port Moody,
Surrey and North Delta.

The annual fee for BCAA at
Home is $79.95 plus tax for BCAA
members, and $99.95 plus tax for
non-members.

T hen you need BCAA at Home. One
easy phone call to purchase BCAA
at Home, and your home maintenance
worries are over for a whole year.

You'll
BCAA's network of reliable, pre-
approved tradespeople. They'll

y
#

For more information,
visit your focal BCAA
office, or call

268-5330

or visit us ontine at:
www.bcaa.bc.ca/home.asp

have 24-hour access to

assist you with home renova-
tions or repairs, and give
you quick action in a home

wa
Home

Bi

608-Park Royal Nortl

333. Brooksbank Aye.-(Park, & Tilford Sa