22 — Wednesday, September 16, 1998 — North Shore News No customer service From page t4 downtown London to talk to Air Canada representatives and aso out to the airport to try to straighten out the mess. Barr concludes that despite all Air Canada’s reassurances, the airline didn’t have any game plan in place to deal w ith the situation. “Ar first they seemed in a real panic,” he “By the fifth or sixth day they were starting to find their way.” Eventually, with daughter Catherine working from Vancouver to get them a fligt. instead of the planned direct fight home Sept. 3, the Barr's were to fly home from London via New York, Seattle and then Vancouver four days iater. The reason the couple had chosen a dircct flight is thar Lilias Barr is afraid to fly. Without any choice, she was prepared tou grit her teeth for the long flight and numer- ous take-off and Jandings. But it wasn’t even going to be thar simple. Because Barr had paid for his flight but his wife was using frequent flyer miles, Air Canada staff weren't sure the points were trans- terrable to another airline. “The only thing that got some action was that we were returning Canadians, but even then it was pretty desperate.” They're relieved to be home but now they want to know what Air Canada is going to do to compensate them for all the grief. “I can’t raise anyone at cus- ce,” he laughed. “Customer service may he just two words as far as they're concerned because there isn't anvbody around.” Glen Wyse, Air Canada act- ing B.C. and Yukon general manager for sales, said it all shouldn’t have happened. He couldn’t comment on the Barr's specific situation but did say the airline has a specif- ic policy in place whereby fre- quent flyer points are accept: f 2 great flame ately and an exceptional .. Visit one of our three showrooms & check our our excellent summer prices! Biathlon benefit MEMBERS of the North Shore Neighborhood House Safety on the Streets group organized a biathlon held Sept. 10 to benefit Camp Mumba, a summer camp for children affected by AIDS. ULTRALINE GAS FIREPLACES 751 LONSDALE AVENUE, 988-3467 10400 BRIDGERORT ROAD, RICHMOND, 278-3481 4035 ORTH RAD BURNABY 420- 3473 See Healthy Treats | Vancouver Trade & Convention Centre Rogers Foods it d. presents the “Create an original bread recipe (using Roger lour of course) for one or more the following categories. Sweet, Savoury, Decorative & Flat. Enter at this year’s Festival of Flavours between i2 pm & 4 pm on Saturday Oct.3, 98 nd you could win one of four fabulous prizes. “1st Prize The Phoenix Patio Heater (approx.value a $1,200) - Trail Appliances Ltd. “2nd Prize 750 CombiMax Food Preparation a Centre (approx.value $200) - Braun ‘3rd Prize 6c. Knife Set (approx.vatue $90) - Zepter International-Canada Inc. 4th Prize 8” Five Star Bread Knife (approx.vaive 360) - Zwilling j.A. Henckels Canada . A Rogers cood Product Hamper will also be included with each of the prizes. MANY MORE IN-STORE SPECIALS Prices in » effect September 16th- 20th, 1998. While quantities last. To enter pick up an entry from at the paper & Book Warehouse locations or call the Festival of Flavours office at 1@ . Park foe Shopping Centre 922-8926 |