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Page 20, March 21, 1979 - North Shore News os

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By GORDON SHAVE

*“Will he be in later?’’ I
. . . . asked. wt :
.. Twas calling the editor of a
weekly newspaper. ‘“‘Is So certs
and'So there?’’ I asked, after Can’t tell, you. They.

the operator identified the
paper.

never tell us when they’re
going or coming back.”’

“One moment,’ replied
the young, curt female voice.
Pause’ and _ silence. It
stretched 58 seconds, then,
*‘He’s not_in.’’ Clipped,
final.

**Will he be in tomorrow?”’ ©

“Don't know. Probably.
Try then.’’ Click. A buzz in
my ear. ,

’

Canadian Radio-television and
Telecommunications Commission
PUBLIC NOTICE.

Ottawa. March 13, 1979.

BRITISH COLUMBIA.
TELEPHONE COMPANY -
DIVIDEND REINVESTMENT AND
SHARE PURCHASE PLAN

The Canadian Radio-television and Telecommuni-
cations:-Commission has received an application from

British Columbia Telephone Company (B.C. Tel), for approval of
the amount, terms and conditions of the issue, sale or other

disposition of ordinary shares of its capital stock by way of a. m - a

Dividend Reinvestment and Share Purchase Plan (the “Plan
~ The application indicates that the Plan will provide a

means for holders of record of B.C. Tet ordinary shares and/or

preference and preferred shares to invest all or part of their cash

dividends in additional common shares.of B.C. Tet. Participants

’ may also invest optional cash up to $3,000 per quarter. The Plan

willbe administered by the Comparty. A trustee will act on behalf
of participants by receiving eligible funds, purchasing and
holding the ordinary shares acquired under the Plan. The .
ordinary shares will be purchased on behalf of participants at a
price equal to the average of the daily high and low sale prices of
the ordinary shares actually traded on the Toronto Stock
Exchange for a period of five trading days immediately preced-
ing the investment date.

The Plan will provide a means by which B.C. Te! can
raise additional equity capital. The proceeds received by
B.C. Tel upon the issue of additional ordinary shares under the
Plan will form part of the general funds of the Company and will.
according to the application, be used to pay for part of the
Company's expenditures for the acquisition and construction of
additions and improvements to its telecommunication system
and to provide additional working capital.

Any holder of record of ordinary shares and/or prefer-
ence and preferred shares of B.C. Te! will be eligible to enroll in
the Plan at any time by signing an Authorization Form and.
returning it to B.C. Tel. Participation in the Plan will be voluntary
and a participant may terminate participation at any time.

The full text of the Plan has been filed with the:
apptication. The application and accompanying documents are
available for public inspection during normal business hours at
the offices of B.C. Tel, 3777 Kingsway . Burnaby, British Colum-
bia; and at the offices of the CRTC, Suite 1130, 7071 West
Georgia, Vancouver, British Columbia or Sth floor, Central
Building, Les Terrasses de la Chaudiere, 1 Promenade du
Portage, Hull, Quebec.
interventions

Any interested person who wishes to comment on this
application may do so by mailing or delivering a letter of
intervention to the Commission with a copy to B.C. Tel. The
mailing addresses to be used are: J.G. Patenaude, Acting
Secretary General, CRTC, Ottawa, Ontario K1A ON2; and R.J.
Bouwman, Secretary, British Columbia Telephone Company,
3777 Kingsway, Burnaby, British Columbia V5H 327. In the
case of delivery by hand, the locations listed above for public
inspection of documents should be used.

A letter of intervention should clearly state the inter-
vener's views regarding the application together with any
relevant information which may be useful in explaining or
supporting those views. It may also include a request to appear
at a public hearing should one be held. In order to be
considered, all interventions must actually be received by
B.C. Tel and the Commission on or before April 2, 1979.

Similarly, copies of replies from B.C. Tel to any interven-
tions must actually be received by the interveners concerned
and by the Commission on or before April 9, 1979.
Procedures to be followed

Depending upon the nature of the interventions and
replies received within the time periods set out above, the
Commission wili determine whether or not a public hearing will
be held to deal with the application. If the Commission deter-
mines that a public hearing Is necessary, It will take Place at9:00
a.m. on April 18, 1979 at a location to be specified by the
Commission. All persons or associations who will hae expres-
sed an interest In this application will be notified by the
Commission should a public hearing be convened.

The Commission will render a decision on or before
April 24, 1979.

J.G. Patenaude,
Acting Secretary General.

CATC Telecom Public Motice 1979-13

Discourtesy? Nope. Ignor-
ance. Telephone answering
skills take a low priority in

.that paper - as they do in

hundreds® of . business and

olfices in this community.

Trusting an organization’s:

image and prestige to an
untrained operator is a riskon
par with the original invest-
ment made. Yet small store
managers and proprietors,
operators.of service stations,
drug = stores, etc. are
freqitently indifferent to

‘what ig béing said when the

phone rings.

Phone your local service

station. I just did. ‘‘Shell!’’ .

was alk:I_got, but with the

banging and crashing in the’

background I had to strain to
get even that. Had I dialed a
wrong number and got the
station by mistake, I'd never
have known what’ the man
said. OS

‘A mumbled ‘‘hello’’ is
another greeting often heard
when calling a business.
What does the caller have to
ask? “Is that Such and
Such?’’ The answer is ‘yes’,
then, ‘‘Is Mr. So and So
there?’’ The - answer is
‘‘speaking’’. What a waste of
time. How much quicker it

would be to say clearly, ©

**Such and Such store - pause
- George So and So speak-

’

ng.

1

ADVERTISEMENT

FEDERAL BUSINESS
DEVELOPMENT BANK

F. A. Reiter

The Federal Business Devel-
opment Bank announces the
appointment of F. A. Reiter
as Manager of its office at
145 West 15th St., North
Vancouver, succeeding D. M.
Carter who is now Deputy
General Manager at the B.C.
regional office of the bank,
Vancouver.

Prior to his present ap-
pointment, Mr. Reiter was
Manager of the FBDB office
in Langley.

FBDB, a Crown corpora.
don, assists the growth and
creation of small and medium
size business enterprises
across Canada by providing
them with financial assis-
tance, chiefly in the form of
term loans and equity
financing, and with manage-
ment services of counsellibg,
information and traming

Then there’s the phone no
one answers. Everyone’s
busy so it just rings. Two
thiigs happen. Those who
hear it agonize until someone
picks it up and the one who's
calling grows irritated - and
if it goes past six rings the
irritation increases exponen-
tially with each ring.

Here’s ‘the result:

“*Hello!’’ screams the agon

ized employee. - ‘‘Who's
SPEAKING?”’ demands the

caller. ‘‘It's Ajax service!’’

bellows the employee. ‘*Why
didn’t you SAY so?’’ bellows
the caller. A great beginning
to a business call.

Lest you think the criticism
centres on employees, be
assured that for every
employee who answers the
phone inconsiderately,
there’s at least one manager
whois not one whit better.

The worst offence is the
**hello’’ treatment. No name
identification. The second is

poor phone control. There’s-

only one place on a phone for
speaking - the mouthpiece.
Speak over it, under it, away

- from it and fidelity will be

lost, repeating required.
Both annoy.
The next is the ‘hog

caller’’ who is deaf himself,
herself and wants you to be
the same way. A modulated
voice right in the mouthpiece
is a pleasant sound to hear.
Certainly we should all be
delivered from the person
who mumbles, chews,
coughs, burps or blows his
nose while speaking.

A phone is a communica-

tion device. Use it with
considerate courtesy and
Most communications will

succeed. Use it the other way
and you'll waste image-
building investments. It's
like scribbling ‘*graffiui'’? on

one's own billboard.

ADVERTISEMENT
Canadian Pacific
Limited
NOTICE TO SHAREHOLDERS

The 98th Annual General Meeting
of the Shareholders of this Com-
pany, for the election of directors
to take the places of the retiring
directors and for the transaction
of business generally, will be held
on Wednesday, the 2nd day of May
next, at Le Chateau Champlain.
Place du Canada, Montreal, at
11:00 am. (daylight saving time,
if operative).

The transfer books of shares and
stock will be closed at the close
of business on Tuesday, the 24th

. Gay of April, 1979 and wili be re-

opened on Thursday, the 3rd day
at May, 1979.

The Board of Directors has speci-
fied that the time before which a
shareholder intending to vote by
proxy at the Annual General

eeting or any adjournment there-
of must depost his proxy with the
office of the Vice-President and
Secretary at Montreal, Que. shall
be 5-00 p.m. (daylight saving time,
if operative) Monday, April 30th, 1979

By order of the Board,

-JC Ames,
Vice-President and Secretary

‘Montreal, March 12. 1979

. *Implementation of

B.C. Tel expands —

electronic switching

Another 105,000 lines of
electronic
capacity, a new digital
switching machine, a $7-
million supply centre in
Langley and the opening of
four new Phone Marts are
highlights of a $113.8-million
capital: construction
program for B.C. Tel’s
Coastal Area.

The service region
volved stretches from Powell
River to Yale and is the
industrial hub of the
province, as well as con-
taining 60 per cent of the
total telephones.

Division Customer Service
Manager Bob Johnston said
there are 958,256 telephones
now in service in the Coastal
Area and an increase of
almost 36,000 phones is
anticipated in 1979.

Other highlights of the
1979 budget for the Coastal
Region include:

*Two new buildings and

major additions to four.

central officeS to ac-
commodate future elec-
tronic switching equip-
ment;

*Five new'plant centres;
eIntroduction of Automatic
Number Identification in
eight exchanges;
eEstablishment of computer-

assisted network © sur-
veillance and_ control
centres;

eExpansion of the Com-

pany’s computer service;

*Use of digital concentrators
to umprove service in rural
areas;

“Ol”

emergency calling for

Richmond residents.

Johnston said an overall
$13.5-million already has

switching™.-

in-

been spent on the Company
electronic office located a
Boundary Road ant
Kingsway which went int
service January 28 whe
34,000 lines were converte
to serve customers in th
eastern: sector of Vancouve
and some parts of Burnaby. :

Work will
construction
buildings at the Whyteclif
exchange in West Van
couver and at Whistler t
accommodate electroni
switching equipment b
1980.

Special

to and

upgrade
Halfmoon Bay
Roberts
Sechelt

Creek on
Peninsula;

switching:
equipment will be installed:
expand: ;
facilities for customers at”
and at
the:™.

Egmont in Pender Harbour *

and at Lund in the Powell::

River area.

Johnston pointed out that!
B.C. Tel this year will place. .

about - 208,000

electronic ~

lines in service throughout |.

the province and more than ©

half —105,000—will be in the ”:

Coastal Area.

U.S. our vital customer

If anyone remains in doubt
about the continuing impor-
tance of the United States in
Canada's overall world trad-
ing picture, that doubt is
‘quickly dispelled by statistics
recently published in
Financial Post.

The figures give the value
of Canada's exports to 19
countries, ranging from the
U.S. all the way down the
scale to Saudi Arabia.

Of the total $47.825 billion
value of Canadian goods sold
to the 19°countries last year,
the U.S. purchased $36.283
billion—a whopping 76 per
cent.

Our two next larpest
overseas customers— Japan
and) Britain—accounted for
only 10 per cent of the total
between them.

Japan bought goods worth
$3.047 billion (six per cent)
and Britain) took — $1.979
billion (four per cent)

The remaining 16 countries
provided less than 14 per
cent of our export carnings.
In fourth place came West
Germany with purchases of

$777 million,

China ($567 million).

Occupying bottom place on |
was Saudi.

the export list
Arabia, which spent $109
million with us.

Among Canada's three
best customers, the U.S.
increased its purchase of our
exports by over 19 per cent
from 1977 to 1978, and Japan
by more than 21 per cent. By
contrast, the increase in
Canadian exports to Britain
over the same _ period
amounted to only 3.5 per
cenl.

SELL IT! ©
CALL

CLASSIFIED

986-6222

followed by
Venezuela ($681 million) and ‘