NOM cecssscsssscsecsesnnss MMO GGG AGG! ccccccccccssesssccccccetssetes

LIKES:.......osrasnne i olidays, sweets, working out
Dislikes:........elesy elesys Future plans............... Social work
Places iravelled..................aew York, California, Hawail

Officer

‘political
FORMER NORTH Vancouver
RCMP officer Bob Heywood is
seeking the provincial Liberal nom-
ination for the North Vancouver-
Lonsdale constituency.

Heywood served as officer in
charge of the North Vancouver
RCMP detachment from 1970 to
_ 1974. He later served as chief of the
Surrey detachment: while continu-
ing to live on the North Shore.

Heywood said the governing
NDP has tried to spend its way to
re-election, “but people are not
being fooled.

“In atime when the size and cost
of government must be reduced, we
must have people in power who can

do it fairly and responsibly,” he
said.

ABOUT THIS time fast year,
Rogers Cable customers were
seething.

By Bob Mackin
Contributing Writer

The Canadian cable giant had
used the controversial negative-
option billing scheme when it
launched a menu of new specialty
programming channels. Rogers’
phone lines were jammed with com-
plaints.

Many people cancelled their sub-
scriptions in protest.

A few disgruntied customers dis-
played their fnistration by hurling
rocks and tomatoes at Rogers’ trucks.

Glenn Wong, Rogers’ new execu-
tive vice-president and general man-
ager for.B.C., chuckles at the irony.
The tomatoes could have been prod-
ucts of his previous employer,
Western Greenhouse Growers Co-
operative (a.k.a. B.C. Hot House).

Wong, a 38-year-old West
Vancouverite, joined Rogers at the
beginning of this year to become the
company’s top West Coast executive.
He brings with him 15 years of mar-
keting experience with Procter &
Gamble, Nabob and B.C. Hot House.
As president of the latter, he eared
B.C. marketer of the year honors in
1994 from the American Marketing
Association for turning the faltering,
Surrey-based co-op into one of North
America’s top vegetable growers.

Wong was approached by Rogers
late last year, but nearly passed up the
opportunity because he wasn't satis-
fied his work at B.C. Hot House was
done.

“My initial response was I’m so
delighted, but I'm so wrapped up in
doing what I'm doing night now,”
Wong said.

Rogers didn’t relent and Wong

The Host Program is looking for volunteers to spend time once a

week assisting newcomers learn more about Canadian life and

helping them practice their English skills, Volunteer can earn

about another culture and languagz and make new friends. There
is no financial obligation te join this program. For

. more information, cail the
-North Shore Multicultural Society

at 988-2931.
‘This program is funded by Citisenship and Immigration Canada,
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eventually —real-
ized it was an
offer he couldn't
refuse,

While he calls
himself “a fittle
more than a neo-
phyte’ when it
comes to high < :
technology and -
telecommunica- Glenn Wong
uions, Wong welcomes the
believes the basic challenge.
marketing princi-
ples he learned since graduating with
a commerce degree from UBC in
1980 will guide him and the compa-
ny to success.

“IT got discipline and a strategic
approach from Procter & Gamble;
Nabob Foods taught me a fot about
fighting with the big giants with lim-
ited resources and B.C. Hot House
taught me the immediacy of business
and, again, doing things with very
few resources and taking on global
competitors,” he says.

“It's a whole new industry to
learn, but the core of any business is
great customer relations and being
part of your community.”

Wong has been part of the North
Shore community for four years as a
resident of Caulfeild with wife
Connie and two daughters (ages three
and six).

Rogers is looking to join him this
year on the North Shore. Last sum-
mer it purchased Shaw Cable’s
Lower Mainland cable systems.
including the North and. West
Vancouver division. The Canadian

Radio-television Telecommunica-
tions Commission (CRTC) has yet to
decide the fate of the deal.

While improving customer rela-
tions is a top priority, Wong recog-
nizes the information revolution is in
full swing and cable companies will
likely face new challenges from satel-
lite and telephone companies. B.C. *
Tel has already tested providing tele-
vision service to residents at Concord
Pacific condominiums and is lobby-
ing the CRTC for the right to compete
in the cable TV market.

“My background is all competi-
tion, I have never not been in a com-
petitive environment in my profession-
al life" he says. “I think competition
brings out the best in people and I
don't suspect this industry is going to
be any different. Just make sure it's 3
level playing field and everyone’s got
the same opportunities to compete,”

Working for Rogers at its B.C.
head office in Burnaby’s Metrotown
complex means being closer to home
and family. Working for Rogers could
also mean more work from home.

“The delineation between home
and office is getting blurred. J like the
fact that my kids can watch me.work
and do their own thing beside me:I'm _
not suggesting that’s quality time, but
I like the idea they can see their father
working.”

Wong has frequently brought his
daughters to work in an effort to
expose them to his business environ-
ment and demonstrate “that work is
not something that dad does, or that
men do, it’s something that people ~
do.” et

JAMES POYHER

MAIOR PERSONAL INTORY |
Free initial Consultation
988-6321

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