College wins award Co-op program known as ‘best kept secret’ THE Asia Pacific Management Cooperative Program (APMCP) at Capilano College is this year’s win- ner of the Association of Canadian Community Colleges’ (ACCC) : Program Excellence Award. The ACCC awards are presented annually in six categories: staff, teaching, program, student leadership, administration, and internationaliza- tion excellence. “The departures that the APMCP has made in-education are important ones,” says program coordinator Scott MacLeod. “We've always felt that we have been a ‘best kept secret,’ so it’s gratifying to receive affirmation from a wider audience that we're doing a good job.” The APMCP is celebrating its loth anniver- sary this year, Since 1987, it has placed approx- imately 250 associates who came to the pro- gram to study management skills and gain prac- tical experience in international business and languages. More than 97% of its students have ‘completed assignments in 14 Asian countries. Most of the graduates remain in Asia for at least three years after the completion of their place- ment period. “It.is a testament to the program, its man- agement, staff, trainces, alumni supporters and co-op employers that they have combined to make the Asia Pacific Management Program into one of the most successful management cooperative programs in Canada,” says Tremain Tanner, a 1987 APMCP alumnus and president and) founder of Tanner International Consulting, based in Kuala Lumpur, Malaysia. “The 10-year legacy of the program is that with vision, determination and a lot of hard work . from talented people, Canada’s place in the ‘Asia Pacific Century’ is measurably more cer- tain and secure.” Customer commitment key From page 3 Szacs, whose office coffee table sits a ‘books titled astomsers ift, Manag the Future and The Cutenee Driven Company, has also pushed, the concept of Total Customer Commitment. The . concept for ‘a customer-driven ’ attitude ‘and employee empow- “erment at Norpac started with a consultant in’ 1992, but has been taken further by the com- - pany. itse mploycees treat -each other’ as customers inter- nally and are ‘trained to provide miore value to the clients. . © Customers’ were so im-. pressed, they asked Norpac to share the Total Customer Commitment with them. So Norpac now offers seminars to its customers to share Norpac's experience in areas such as cus- tomer service, changing a com- pany, performance measure- ment systems and improving internal and external feedback. The seminars draw rave reviews, said Szocs. 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