A new location and the
old-fashioned formula of
“putting the customer
first’. has made O.K. Tire
at 712 Marine Dr., one of
the most successful retail
service outlets of its 71-
store national franchise
chain.

And Trev Delaney and
his partner Bob Conway
say. their’ success since
opening In. February can

be attributed to their pro-

> fessional service,

Part of that success is
looking after people's
needs as far as problems
and. purchases, said
Delaney, and going out of

their way to ensure ‘that ‘¥
comes.

the customer
back,

“If you are prepared ta: 7
no-, °

go that extra rile,
body. is going to walk
away mad or

sald Delaney, ‘That may

irritated,"

22 - Wednesday, August 28, 1985 - North Shore News

the North Shore, and that
being on the ‘‘strip'' has
only been beneficial for
business,

‘sound insignificant but. it -

. can be a major factor in your,

business. ws
‘Delaney. speaks from
'. experience: because an
-.estimated 35. per cent of
‘his'‘business.is referrals,
We specialize - i
alignments, :
“shocks and tires but ° our

An 8x 10" ‘potessional satay print of
any photograph you have seen in the
‘North Shore News can be yours .....

: of the same print. eet

Five ‘or: more copies
of the same Print: .

“brakes; Ne

cars going by your front door
every day that’ 8 3 Delaney.

ing “after “peopte,""
: Delaney: said.

that ‘people will go out of

(O.KS. Tire's “buying
power, , which keeps ° them’

“With 52,000 -

+ North Shore sports,
Delaney currently playing

. have
headaches, it's better to

“If you .do -

way. to. give” “you -
, ' and have

<1 NEWS photo Térry Pe

Advertising | Feature

O.K. Tire keeps rolling

competitively priced, is
another reason why peo-
ple on the North Shore
and customers as far
away as Burnaby deal
with Delaney and Con-
way.

Lifelong residents of
the North Shore, Delaney
and Conway now live in

' Lynn Vatley, Delaney says

there is no better place to
live for growing up, schooling
and business opportunities.
than the North Shore.
Both’ men have come
up through the ranks of
too.

on the North Shore's
men's fastball league:
Conway on the North

Shore men’s soccer team.
_A ‘former ‘manager of a
tire store, Delaney says

as co-owner of O.K. Tire

that “if you're going to

the worrles and

be your own boss."

Asked what frustrated
him most about his
business, Delaney said he
looked at frustrations as
new challenges.

“tf you -have confidence -

in yourself, it's nice to.
display it and be able to
go with what you think is:

| fight.”

O.K.Tire, located at 712
Marine Drive, specializes
in’ brakes, wheel
ments, shocks and tires
two
licenced .: Mechanics at
_ your. service. :

Stuart Davis

9am-Spm.

@ ea.

50

(@ ea.

To order your prints, call the North Shore
News Monday. "Wednesday,’ or _ Thursday,

985- 2131

THE VOICE OF NOMTH ANG WEET VANCOUVTR =;

| north shore.”

SUNDAY + WEONELOAY - FMIDAY

align-:

full-time “2

Even at the start, the
Menzies brothers wanted
to be different from their
competitors.

That's why the name,
Big Bird Audio.

When their store was In
Lynn Valley,

Dave Menzies used to.
say they were hard to
find, but well worth -it. -

Now that they're at *738 ~

Marine - Drive, and central-
ly located, they changed
the slogan to ‘‘better
prices on better quality.”’

When Big Bird opened.
there was a gaping ‘hole«...-

on ‘the.’ North Shore for
good prices and™ good
product,:.
‘said. . And still
they are “the only store
there ‘that ‘carries ‘better
quality. products. as: com-
pletely matched
“systems,” :
-Bob’: ‘Menzies’. “believe:

‘the tighter econdmy has®' hi

made “today's “consumer a:

Dining tables, chairs, end tables, gliders, rockers,

altomans, umbrellas.

Floor displays, knocks & scratches, discontinued
models, 1 of a kind on such famous lines as
TROPITONE, MALLIN, GROSFILLEX,
All Merchandise as is, No relurns,

While dlrs Last.

"|$99,!

Bob and.

"pressure. ‘commissioned ‘
.. salesmen .of the So-caltad
Bob Menzies.

he. says ‘:.honest audio/visual stores:a..

ee Big asta ‘has

, GO ~ .
ANYWHERE
CHARCOAL GRILL -
Great tur death, ~
camping oF tall nate paddies.

D227 $745 74.95
“PATIO.

smarter shopper. Western’ Canada," said
“They aren't buying. the.” Bob Menzies. .:

first they: see," said Men-. | Many ‘audio sales reps

zies. “They are making a will. bring them a new

little more..effort to get product. to get: their pro-

thelr: money's ‘worth ‘and fessional:“opinion and

that's where a-store ike evaiuation.of how

_ Saleable -it ‘should be be-
‘fore: going on the market.
"A lot of companies like

ours as a tremendous .
advantage, .
“Thig is.one of the most

dishonest businesses “to-use our name to adver-

there: is,’ said Bob Men- tise and sell ‘their pro-

zies. “There are.places — dusts,'’: added. -Bob Men-

where. salesmen will. ,zles.

follow you. right, out. the ,Over the. years, the

‘doorto hammer a sale." Big: “Menzies: ‘have proven
“+ Bird is the only store to show themselves:. leaders in

oting. innovative new
. Products such... as being
‘retailers In’
Canada: to! carry the com-

people how to select the best
product for their. roney. "
“High- -powéred,- “high

: ~ Jandlords
tid? t nants who Bob
Menzies ‘credits for
“révitatizing-Marine Dr. . °
‘Ht, (Marine Dr.) used. to
je’ a’ ‘reputation of. be-'
saa Shore's us:

superstores” ‘are “ giving.

bad name Menzies declared. a
“Menzies is“proud of the

sscanpic “OPEN ‘STOCK:

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