20 - Sunday. September 6, 1987 - North Shore News B very Canadian deserves to know what is happening at Canada Post. For fundamental change is under way that will benefit every one of you. We'll be the first to admit, it’s ime Canada Post improved. Now, for the first lime, Wwe have the sort of change that allows us to make a concrete commitment of better service for you. These changes haven't come easily: We've been working on them for over two years. We're running this ad so you will know what the changes are and how the iy will help you, And these changes are by no means the end. They are just the besinning. We will continue to improve. And we will coniinue to keep you informed. 8 immediate actions to deliver better service. Retail Franchises to bring you longer hours a and convenient locations. Standardized postal oudets are going up all over rural and urban Canada in grocery stores, book stores, drug stores, shopping malls and the like. Each offers you all the things you can get at traditional post offices plus the benetits of the stores Hey are in including convenient location, parking and longer hours, ach outlet observes strict security standards. Our first franchises are already up and runping ta Poronte, Winnipeg and London, Our objective is to have 50 active by year end, Over the next 10 years, the total number of postal outlets wilfinerease trom: 12,000 to 18,000, Viore places to pick up and pest your = mail. Over the past year, we've added over 3,500 new mail drop off points across Canada, We are adding new retail franchises and more Supermailboxes where you can conveniently post your mail, We've also added more than 360 postal outlets where you can pick up parcels, registered letters and any other quail you must sign for We will continue to add even more postal outlets for mail pick up and post, based on Jocational analysis that tells us where they are most needed, A more dependable nation-wide = transportation system. Improvements to our transportation system make it more dependable and reduce transport time dramatically. For example, we have phased out the use of Gains. In addition to our airand marine transportation, we will use additional wucks for Land transportation. Trains follow set schedules, whereas trucks can come and go as needed. This can speed up transportas much as Ovo days for mail moving between Montreal and Vancouver. Faster delivery of incoming, duty-payable « foreign mail. Weve negotiated with Canada Customs to allow you to receive duty-payably foreign mail before duty is paid. Instead of being held at ‘a Customs office, your mail will now be delivered directly to you. You can then send Canada Customs a cheque for the amount owed, 5 Tight controls to keep the price of stamps a in line. Our new, Gghter management controls, in addition to our eflicieney improvements and vole growth, allow us to keep basic fetter rate increases ator below the rate of inflanon. We are anticipating a 1 increase in January, 1988. New processing methods to bring you = more reliable delivery. Were beginning to install new equipment in our plants that speed up processing. We've putall equipment under vigilant monitoring and on rigid maintenance schedules to help avoid breakdowns. What's more, we're using anew colour coding system on all mail. When mail comes in, it’s assigned a colour Atany given ume, we know whether or not mail is on schedule by simply looking at the colour code, If ifs not, we pet it back on schedule immedi utely: New standards to bring you more » consistent delivery. At Canada Post, we know you need delivery you can count on. So we've established arid delivery standard that every employee is working to. For properly prepared lever mail, that means a maximum time of 2 days within a city, 3 days between major centres within a province and 4 days beoween major centres in Canada after the day of mailing, A 24-hour Control Centre to keep your mail » on schedule. For the first time in Canada Post history, we have a Control Centre that’s in constant touch with your mail. as it moves about the county, [something gous wrong, Control Centre staff know inunediately and act immediately. ff equipment atone processing plant breaks down they send ina team of technical staff to get it up and running immediately. Ha plinie is rounded by fog, they send at trucks, Whatever the problem, the Control Contre takes immediate action. And it operates 24 hours aday 7 days a week, Another commitment: we'll put our performance on the line. | At Canada Post we hrow we have te ein your respect. Fo do that, we dre prepared te put our pefornningy onthe hine, How? The answer ns Clarkson Gordon, an siependent audits tirm. They will monitor ear delivery reliability and publish the results quarterly. The tiist report wall be available early an l98e. CANADA POST CORPORATION Our commitment: better service for you.