A17-Wednesday, November 19, 1980 - North Shore News community roundup SEMINAR IN NORTH VAN Poor communication costly Our successes and failures are to a large degree determined by the way we communicate our thoughts and feelings to others, ac- cording to Communication Consultant John Moelaert. fiven the best idea has no value beyond a person's ability to communicate it. Moelaert, president of Insight) Communications Inc. of Kelowna, will conduct two one-day communicahon workshops at the International Plaza Hotel November 20 and 22. Both workshops are open to the public. The average person 1s involved in) communication at least 70 per cent of his waking ume. according to a University of Ohio study, yet few people realize the im- portance of Communication, “Most people take communication for granted, because they feel they have communicated since the day they were born and thus have plenty of expemence But just hke eating makes us no experts on nutrition, neither does talking make us necessarily effective communicators,” Moelaert told the North Shore News. “In fact. the biggest communication problem is that most people are unaware they HAVE communication problems, and obviously you can't solve a problem unless you first recognize it.” Moelaert has more than 20 years professional com- municahon expenence and has taught commumcation techniques at) Vancouver Community College, Fraser Valley College. Okanagan College and the Southern Alberta Institute of technology. For the past two years he has given com- munication workshops in different parts of B.C. The Communication Dynamics Workshop, which is the most popular, is the one that will be conducted in North Vancouver. Communication Dynamics has been designed for people who wish to improve their career potential and per- sonal relauonships through effecive communication. The workshop covers three main areas: the psychology of communication, the mechanics of com- munication and non-verbal communication. It includes topics such as persuasion, conflict reduction, effective hstening, brevity and clanty inwnting , Ineffective com- munication, according to Moelaert, can as easily lead to bankruptcy as to divorce All too often we don't say what we mean or don't mean JOHN MOELAERT what we say. According to the Dartnell Institute of Business Research 90 per cent of today’s business letlers are poorly wniten, 75 per cent are cluttered with worn-out’ chches, and at least five per cent are wnlten to correct one Or more errors 1n a previous letter, In Canada some $20 bilhon a year is spent on business letters alone. This Seven Seas Floating S or. sample our Within Cash al cess amount is equivalent to more than a third of the enure federal government budget. More ts spent on electronic communication in business. Yet, while these costs are astronomical, the costs of miscommunication are incalculable. Countless millions of dollars are wasted in efforts to correct the results of miscom- munication: wrong products shipped, incomplete = in- formation in an_— ad- vertisement, errors in billing and soon. Persons wishing to attend one of the workshops should pre-register. 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